Remote Matching Operations Specialist

Jobgether; México; Remote; MXN 420.000 - 660.000; Vollzeit

Zusammenfassung

Jobgether is seeking a Matching Operations Coordinator based in Mexico to manage cross‑functional communications and drive operational excellence in a fully remote setting. You will coordinate accounts, monitor progress, and identify risks while maintaining professional relationships with professionals and internal teams.

You will contribute to process improvements, organize documentation, and support onboarding.

Qualifikationen

• 2–3+ years in coordination, operations support, customer support, account management, or related role.
• Excellent written and verbal communication with diverse stakeholders.
• Strong stakeholder management to prevent gaps, misunderstandings, and friction.
• Excellent organizational skills with high attention to detail.
• Self-starter with accountability and independent workflow management.
• Ability to follow defined processes and make decisions when information is incomplete.
• Willingness to learn quickly as processes and priorities evolve.
• Quality collaboration with colleagues across functions and geographies.
• English proficiency required for resumes and day‑to‑day communication.
• Fully remote position within allowed region.
• Experience in data‑driven operations and process improvement is a plus.

Aufgaben

• Serve as primary communication point between professionals on client engagements and internal stakeholders.
• Independently manage communication across multiple channels with professional tone.
• Maintain regular contact to monitor project status and address issues early.
• Identify upsell/cross-sell opportunities while maintaining relationships.
• Handle account‑related administrative tasks per established processes.
• Communicate with colleagues via Slack and Zoom during work hours.
• Update and maintain process documentation and guidelines.
• Support onboarding for new team members on tools and workflows.
• Contribute to strategic and ad‑hoc operational projects.
• Analyze data trends and translate findings into improvements.
• Identify opportunities to improve efficiency and workflow.
• Gradually own operational strategies and become a subject‑matter expert.

Kenntnisse

Stakeholder management

Written communication

Organizational skills

Independent work

Data-driven mindset

English communication

Process improvement

Time management

Collaboration

Tools

Google Sheets

Google Docs

Jobbeschreibung

Jobgether is seeking a Matching Operations Coordinator based in Mexico to manage cross‑functional communications and drive operational excellence in a fully remote setting. You will coordinate accounts, monitor progress, and identify risks while maintaining professional relationships with professionals and internal teams.

You will contribute to process improvements, organize documentation, and support onboarding.