Matching Operations Coordinator

Jobgether; México; Remote; MXN 420,000 - 660,000; Full time

Job summary

Jobgether is seeking a Matching Operations Coordinator based in Mexico to manage cross‑functional communications and drive operational excellence in a fully remote setting. You will coordinate accounts, monitor progress, and identify risks while maintaining professional relationships with professionals and internal teams.

You will contribute to process improvements, organize documentation, and support onboarding.

Qualifications

• 2–3+ years in coordination, operations support, customer support, account management, or related role.
• Excellent written and verbal communication with diverse stakeholders.
• Strong stakeholder management to prevent gaps, misunderstandings, and friction.
• Excellent organizational skills with high attention to detail.
• Self-starter with accountability and independent workflow management.
• Ability to follow defined processes and make decisions when information is incomplete.
• Willingness to learn quickly as processes and priorities evolve.
• Quality collaboration with colleagues across functions and geographies.
• English proficiency required for resumes and day‑to‑day communication.
• Fully remote position within allowed region.
• Experience in data‑driven operations and process improvement is a plus.

Responsibilities

• Serve as primary communication point between professionals on client engagements and internal stakeholders.
• Independently manage communication across multiple channels with professional tone.
• Maintain regular contact to monitor project status and address issues early.
• Identify upsell/cross-sell opportunities while maintaining relationships.
• Handle account‑related administrative tasks per established processes.
• Communicate with colleagues via Slack and Zoom during work hours.
• Update and maintain process documentation and guidelines.
• Support onboarding for new team members on tools and workflows.
• Contribute to strategic and ad‑hoc operational projects.
• Analyze data trends and translate findings into improvements.
• Identify opportunities to improve efficiency and workflow.
• Gradually own operational strategies and become a subject‑matter expert.

Skills

Stakeholder management

Written communication

Organizational skills

Independent work

Data-driven mindset

English communication

Process improvement

Time management

Collaboration

Tools

Google Sheets

Google Docs

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Matching Operations Coordinator based in Mexico.

As a Matching Operations Coordinator, you’ll play a central role in keeping communication and operations running smoothly between talented professionals and internal teams. You’ll manage relationships across assigned accounts, ensuring information flows clearly, promptly, and effectively. The role combines stakeholder communication, account coordination, administrative execution, and continuous process improvement. You’ll proactively monitor project progress, identify potential issues, and help create opportunities for stronger client and talent relationships. Success requires excellent organization, sound judgment, attention to detail, and the ability to work independently. In a fast‑paced, fully remote environment, you’ll have meaningful ownership while collaborating with teams across different functions and geographies.

Accountabilities

• Act as the primary communication point between professionals working on client engagements and internal stakeholders, ensuring clear, timely, and effective information sharing.
• Independently manage communication across multiple channels, with a strong emphasis on professional written communication.
• Maintain regular contact with professionals across assigned accounts to understand project status, identify potential challenges, and proactively address issues before they *escalate*.
• Identify and pursue relevant upsell and cross‑sell opportunities while maintaining strong and professional relationships.
• Manage account‑related administrative tasks and operational actions according to established processes and guidelines.
• Maintain proactive communication with colleagues through tools such as Slack and Zoom during designated working hours.
• Organize, update, and maintain process documentation and guidelines so that information remains accurate and easily accessible.
• Support onboarding activities for new team members and help them become familiar with tools, processes, and workflows.
• Contribute to strategic and ad‑hoc projects that support operational efficiency and team objectives.
• Analyze operational data where relevant, identify trends, and translate findings into actionable improvements.
• Proactively identify opportunities to improve processes, increase efficiency, and strengthen the overall matching and operations workflow.
• Gradually take greater ownership of operational strategies and become a subject‑matter expert within the function.

Requirements

• 2–3+ years of experience in coordination, operations support, customer support, account management, or a related role.
• Excellent written and verbal communication skills, with the ability to maintain clear and professional communication with diverse stakeholders.
• Strong stakeholder management skills and the ability to prevent communication gaps, misunderstandings, and operational friction.
• Excellent organizational skills and strong attention to detail, with the ability to prioritize tasks and execute efficiently.
• Self‑starter mindset with a high level of accountability and the ability to independently manage workflows, tasks, and assigned accounts.
• Strong professional judgment and the ability to make sound decisions independently while working within established processes and guidelines.
• Ability to follow defined processes accurately and consistently, including making appropriate decisions when information is incomplete.
• Adaptability and willingness to learn quickly as processes, priorities, and business needs evolve.
• Collaborative mindset, with a willingness to share knowledge, support colleagues, and learn from teammates.
• Proficiency with Google Sheets and Google Docs for data processing, organization, analysis, and presentation.
• Data‑driven mindset and the ability to analyze operational information, identify trends, and turn findings into practical actions is a plus.
• Continuous‑improvement mindset, with the initiative to identify inefficiencies and recommend better ways of working.
• Project management experience or a technical background is advantageous.
• Ability to thrive in a fast‑paced, rapidly changing environment while managing multiple deadlines, priorities, and stakeholder relationships.
• High level of ownership and professionalism, with the ability to operate effectively as an individual contributor rather than relying on others to direct your work.
• Strong English communication skills, as resumes and day‑to‑day professional communication must be conducted in English.
• Fully remote position, offering the flexibility to work from anywhere within the eligible region.
• Opportunity to work within a global, distributed organization and collaborate with colleagues and professionals across different geographies.
• High degree of autonomy and ownership over assigned accounts, workflows, and responsibilities.
• Exposure to talent operations, stakeholder management, account coordination, and data‑driven operational processes.
• Opportunities to contribute to strategic projects and continuous‑improvement initiatives beyond day‑to‑day responsibilities.
• Structured onboarding and progressive development, with increasing responsibility throughout the first year.
• Opportunity to develop into a subject‑matter expert within matching operations.
• Collaborative environment focused on knowledge‑sharing, innovation, and professional growth.
• Fast‑paced environment offering exposure to a wide range of operational challenges and business situations.

How Jobgether works:

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.