Remote Hospitality CX Consultant - Guest Experience

PwC; Chiapas; A distancia; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

PwC is seeking a highly skilled Consultant for Guest Experience in Hospitality (Remote) to advise hotels and resorts on elevating guest satisfaction and loyalty. This remote, contract-based role requires analyzing customer journeys, identifying pain points, and delivering strategic recommendations for service improvements.

The ideal candidate has deep knowledge of the guest experience lifecycle, excellent analytical abilities, and can communicate complex strategies to diverse stakeholders while

Formación

• Bachelor's degree in Hospitality Management, Marketing, or Business or related field.
• Minimum 5 years in customer experience within hospitality.
• Proven ability to analyze data and translate insights into actionable strategies.
• Remote work experience and project management skills.
• Knowledge of hotel operations (front desk, F&B, housekeeping).

Responsabilidades

• Audit guest service processes across hotels and resorts.
• Analyze guest feedback data to identify trends.
• Develop personalized strategies to boost satisfaction and loyalty.
• Advise on service standards and staff training.
• Prepare reports and present findings to clients.
• Facilitate remote workshops and virtual trainings.
• Benchmark client performance against industry leaders.

Conocimientos

Customer experience

Data analysis

Remote work

Educación

Bachelor's degree in Hospitality Management or related

Herramientas

Data analysis tools

Presentation software

Descripción del empleo

PwC is seeking a highly skilled Consultant for Guest Experience in Hospitality (Remote) to advise hotels and resorts on elevating guest satisfaction and loyalty. This remote, contract-based role requires analyzing customer journeys, identifying pain points, and delivering strategic recommendations for service improvements.

The ideal candidate has deep knowledge of the guest experience lifecycle, excellent analytical abilities, and can communicate complex strategies to diverse stakeholders while