Account Project Manager

InEvent; Ciudad de México; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Language Learning Programs

Birthday Gift and Work Anniversary Gad

Birthday Off

Job summary

InEvent is seeking an Account Project Manager (Enterprise) to guide enterprise clients through the InEvent platform, ensure adoption, and deliver tailored success strategies. This Permanent, Full-time role (Independent Contractor) is remote-friendly and based in Mexico City, requiring 3–5 years in Customer Success or Account Management, CRM experience, and willingness to travel internationally.

Join a fast-paced, global team and help clients maximize value while expanding platform usage,

Qualifications

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must.
• Experience in client retention and continuous usage of the solution/service.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills is a must.
• Accountability and personal organization are essential.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
• Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Skills

Communication

Customer relationships

Technical skills

Accountability

Travel flexibility

Tools

Pipedrive

HubSpot

SSO

Job description

About InEvent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

About InEvent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

Who We Are

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

Account Project Manager (Enterprise)

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Qualifications & Requirements

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
• Experience in client retention and continuous usage of the solution/service;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills is a must;
• Accountability and personal organization are essential;
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
• Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

Perks

• Health Insurance
• Paid Time Off (PTO)
• Language Learning Programs
• Birthday Gift and Work Anniversary Gifts
• Birthday Off

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

#Inspiration - To learn more about us and our values visit us here.