Remote Customer Service Leader: Scale Experience & Loyalty

Jobgether; México; À distance; MXN 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Fully remote work opportunity from any

Flexible work environment

Global impact with cross‑functional团队

Process improvements and growth

Professional growth opportunities

Inclusive workplace

Résumé du poste

Jobgether is seeking a Customer Service Manager to lead a remote, global team focused on delivering exceptional customer experiences. You will supervise operations, coach staff, and implement scalable processes that raise service quality and loyalty.

The role emphasizes collaboration with cross‑functional teams and a data‑driven approach to continuous improvement. The ideal candidate has 5+ years in customer service with leadership experience, strong English communication, and a track record in

Qualifications

• 5+ years in customer service, with at least 2 years in leadership.
• Proven experience managing customer-facing teams and building a customer-centric culture.
• Strong written and verbal communication with internal stakeholders.
• Experience in startups/e‑commerce/fashion/product‑based environments preferred.
• Ability to work independently in a fully remote setting and dual with US business hours.

Responsabilités

• Lead and mentor daily operations of the customer service team to ensure strong performance.
• Coach team members and develop processes to improve efficiency and satisfaction.
• Escalate complex issues and ensure professional resolution.
• Monitor interactions, feedback, and trends to identify improvement opportunities.
• Collaborate with Sales/Marketing/Design/Operations to align expectations with business goals.
• Develop workflows, best practices, and knowledge base resources.
• Analyze metrics and provide insights to drive loyalty and retention.
• Promote a customer-first culture and cross-region collaboration.
• Create and maintain customer service documentation and FAQs.

Connaissances

Team leadership

People management

Customer focus

Communication

Remote work capability

English fluency

CRM platforms

Cross-functional collaboration

Outils

CRM tools

Description du poste

Jobgether is seeking a Customer Service Manager to lead a remote, global team focused on delivering exceptional customer experiences. You will supervise operations, coach staff, and implement scalable processes that raise service quality and loyalty.

The role emphasizes collaboration with cross‑functional teams and a data‑driven approach to continuous improvement. The ideal candidate has 5+ years in customer service with leadership experience, strong English communication, and a track record in