Remote Cloud Support Engineer - AI-Driven Ownership

Lever, Inc.; México; Remote; MXN 350,000 - 650,000; Full time

Benefits offered by this job

Remote-first environment

AI-driven tooling access

Flexible working hours

Professional development opportunities

Job summary

Lever, Inc. is seeking a Technical Support Engineer in Mexico to own customer-impacting incidents from investigation to resolution. You will diagnose issues using Linux administration, networking concepts, databases, and APIs while working with developers and product teams.

This role emphasizes AI-assisted troubleshooting and documentation in a remote-first organization. You will communicate clearly with customers, manage incidents per SLA, and contribute to knowledge bases and operational

Qualifications

• Bachelor's degree in a technical field with 3+ years of technical/support engineering experience.
• Hands-on Linux system administration (CentOS/RHEL).
• Practical networking knowledge (TCP/IP, subnetting, routing).
• Experience with relational databases and SQL for analysis.
• Familiarity with APIs (REST/SOAP/JSON/XML) and authentication standards.
• Strong written and verbal English communication; remote teamwork.
• Interest in AI tools to improve troubleshooting and documentation.

Responsibilities

• Own technical support tickets end-to-end from triage to resolution.
• Guide customers on product functionality, configuration, and best practices.
• Diagnose issues using Linux, logs, networking, databases, and APIs.
• Maintain timely, clear customer updates per SLA.
• Collaborate with developers, product, and account teams; escalate when needed.
• Create and improve technical notes and knowledge-base content.

Skills

Linux administration

Networking

Databases

APIs (REST/SOAP)

English communication

Remote work

Education

Bachelor's degree in CS/Engineering

Tools

PostgreSQL

MySQL

Oracle

CentOS/RHEL

Job description

Lever, Inc. is seeking a Technical Support Engineer in Mexico to own customer-impacting incidents from investigation to resolution. You will diagnose issues using Linux administration, networking concepts, databases, and APIs while working with developers and product teams.

This role emphasizes AI-assisted troubleshooting and documentation in a remote-first organization. You will communicate clearly with customers, manage incidents per SLA, and contribute to knowledge bases and operational