IT Engineer (Mexico) — Ownership & Equity in AI Startup

HappyRobot; Barcelona; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

HappyRobot is seeking an IT Engineer based in Mexico to lead internal tech ops, onboarding new hires, managing access, and maintaining our office infrastructure. You will be the first point of contact for tech across the region, ensuring seamless operations and security.

Join a fast-growing AI startup backed by top investors and own critical IT tasks from day one—equipment configuration, IAM lifecycles, and device management across macOS, Windows, and cloud tools.

Formación

• 0–2 years in IT support, helpdesk, or junior systems administration.
• Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
• Solid troubleshooting skills for macOS and Windows.
• Professional English (B2+) and fluent/native Spanish.
• Comfortable in a high-growth startup environment with autonomous problem-solving.

Responsabilidades

• Technical Support (Tier 1): Resolve hardware and software incidents via the ticketing system.
• Onboarding & Offboarding: configure gear and access for new hires in the region from Day 1.
• Identity & Access Management (IAM): manage user lifecycles and permission changes across tools.
• Device Management (MDM): enroll and oversee laptops using Kandji, Jamf, or similar.
• Office Infrastructure: maintain local connectivity, video conferencing, and hardware inventory for the Spain office.

Conocimientos

IT Support

Onboarding

IAM

MDM

OS Troubleshooting

Educación

Bachelor's degree in IT

Herramientas

Okta

Jamf

Ticketing System

Descripción del empleo

HappyRobot is seeking an IT Engineer based in Mexico to lead internal tech ops, onboarding new hires, managing access, and maintaining our office infrastructure. You will be the first point of contact for tech across the region, ensuring seamless operations and security.

Join a fast-growing AI startup backed by top investors and own critical IT tasks from day one—equipment configuration, IAM lifecycles, and device management across macOS, Windows, and cloud tools.