Remote Claims Ops Leader - Strategy & Impact

Capgemini; Aguascalientes; Híbrido; MXN 520.000 - 780.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & bonuses

Comprehensive benefits package

Career development & training

Flexible remote options

Private health & dental insurance

Pension plan

Meals tickets

Life insurance

Descripción de la vacante

Capgemini is seeking a strategic Claims Operations Manager to lead a team of supervisors and estimators, ensuring operational excellence and continuous improvement within a large insurance environment. The role focuses on budgeting, SLAs, and adherence to regulatory requirements in a dynamic setting.

The ideal candidate will have 3–4 years in Claims, 3+ years in leadership, and fluent English, with preference for auto or property insurance experience.

Formación

• Bachelor's degree required.
• 3–4 years of experience in Claims.
• At least 3 years in a leadership role.
• Fluency in English.
• Experience in auto and/or property insurance preferred.
• Hybrid work availability in Aguascalientes.

Responsabilidades

• Leads a team of claims supervisors and estimators, directing planning and operations.
• Ensures budgeting, reporting, and achievement of service levels.
• Collaborates with stakeholders to implement claims strategies and process improvements.
• Monitors performance, quality, and compliance across the team.
• Manages resources, vendor relationships, and tools to support operations.

Conocimientos

Fluent English

Leadership

Strategic thinking

Analytical mindset

Project management

Communication

Educación

Bachelor's degree

Descripción del empleo

Capgemini is seeking a strategic Claims Operations Manager to lead a team of supervisors and estimators, ensuring operational excellence and continuous improvement within a large insurance environment. The role focuses on budgeting, SLAs, and adherence to regulatory requirements in a dynamic setting.

The ideal candidate will have 3–4 years in Claims, 3+ years in leadership, and fluent English, with preference for auto or property insurance experience.