Lead Call Center Supervisor - Customer Experience

Capgemini; Ciudad de México; Presencial; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Grocery vouchers

Saving funds

SGMM

Dynamic and inclusive culture

Descripción de la vacante

OurClient is recruiting for a Call Center Supervisor to lead a dedicated team on-site in a dynamic insurance services environment. You will monitor performance, drive improvements, and ensure compliance with company and regulatory standards.

The role requires at least 2 years in a supervisor capacity, strong leadership, and fluency in English. Competitive compensation and health benefits accompany this opportunity.

Formación

• 2+ years of experience as a Call Center Supervisor or similar role, preferably within Customer Service.
• Fluent English.
• Availability to work on site.

Responsabilidades

• Monitors all aspects of team performance, including customer experience, work product quality, efficiency, and regulatory compliance.
• Creates and implements plans to improve team performance and develop individual team member skills.
• Accountable for ensuring team members meet performance goals.
• Regularly communicates performance and provides information to management.
• Interacts with and responds to customer inquiries as requested.
• Partners with other leaders to develop, pilot and execute improvements.
• Maintains knowledge of procedures, contracts, and regulatory requirements.
• Participates in courses/seminars to expand product/process knowledge.
• Models and promotes the organization’s core values.

Conocimientos

Fluent English

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

OurClient is recruiting for a Call Center Supervisor to lead a dedicated team on-site in a dynamic insurance services environment. You will monitor performance, drive improvements, and ensure compliance with company and regulatory standards.

The role requires at least 2 years in a supervisor capacity, strong leadership, and fluency in English. Competitive compensation and health benefits accompany this opportunity.