Remote Call Center Representative

MCI; Torreón; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO company is seeking Remote Call Center Representatives to support inbound and outbound customer service initiatives. Ideal candidates will have prior call center experience, strong English proficiency, and be able to work from home. This position offers competitive compensation and various benefits, including health coverage and performance bonuses.

Servicios

HMO Coverage plus a dependent

Performance bonuses

Company retreats and off-site events

Formación

• Must be 18 years or older.
• Previous call center experience is required.
• Typing speed of 20+ WPM.

Responsabilidades

• Handle inbound and outbound calls professionally.
• Resolve customer issues effectively.
• Accurately document interactions.

Conocimientos

Strong command of the English language

Excellent interpersonal skills

Multitasking

Educación

High school diploma or equivalent

Herramientas

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Descripción del empleo

Overview

Remote Work-at-Home | Philippines

JOB TYPE: Full-Time

PAY TYPES: Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you\u2019re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If reasonable accommodation is needed, please contact Human Resources.

Diversity & Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person\u2019s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI\u2019s commitment to a diverse and equal opportunity work environment. MCI will not discriminate or tolerate harassment based on any protected characteristic and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Disclaimer & About MCI

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the employee or the employer may terminate employment at any time, for any reason. MCI is the holding company for a diverse lineup of tech-enabled business services. MCI now employs 10,000+ individuals with 150+ client partners across multiple locations.