Remote Bilingual Crypto Support Specialist

Bitunix Fintech LLC; México; Remote; MXN 630,000 - 990,000; Full time

Job summary

Bitunix Fintech LLC is seeking a bilingual Customer Support Representative (Crypto) to assist Spanish- and English-speaking users remotely. You will handle inquiries via email, chat, and phone, and help users navigate crypto trading features on our platform.

The role emphasizes clear communication, a basic crypto understanding, and delivering excellent service in a fast-paced crypto environment; prior crypto or fintech support is preferred.

Qualifications

• Fluent in both English and Spanish (written and spoken).
• Basic understanding of cryptocurrency and crypto trading concepts (preferred).
• Previous customer support experience, ideally in the crypto or financial services industry (preferred).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work in a fast-paced, dynamic environment with a focus on delivering excellent customer service.
• Strong problem-solving skills and attention to detail.
• Team player with a positive attitude and a willingness to learn.

Responsibilities

• Provide high-quality customer support to Spanish- and English-speaking clients via email, chat, and phone.
• Respond to customer inquiries and resolve issues related to crypto trading, accounts, and transactions.
• Assist customers in navigating our platform, explaining basic crypto concepts, and addressing technical issues.
• Collaborate with the team to identify common customer challenges and suggest improvements to the user experience.
• Maintain accurate records of customer interactions and follow up on open issues.
• Provide product feedback and insights from customer interactions to help improve services.

Skills

Bilingual English/Spanish

Job description

Bitunix Fintech LLC is seeking a bilingual Customer Support Representative (Crypto) to assist Spanish- and English-speaking users remotely. You will handle inquiries via email, chat, and phone, and help users navigate crypto trading features on our platform.

The role emphasizes clear communication, a basic crypto understanding, and delivering excellent service in a fast-paced crypto environment; prior crypto or fintech support is preferred.