Remote BAS/HVAC Technical Controls Support Engineer

Remoto Workforce; United States; A distancia; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Remoto Workforce is seeking a skilled Remote BAS/HVAC Controls Support Engineer to provide advanced Tier 2–3 technical support for Building Automation Systems and low-voltage controls. You will troubleshoot HVAC controllers, sensors, thermostats, actuators, and related devices while supporting contractors, installers, field technicians, and customers.

The role emphasizes remote assistance via phone, email, ticketing systems, and remote access tools, with a focus on complex technical resolution

Formación

• 3+ years experience supporting HVAC controls, BAS/BMS, or building controls.
• Experience reading electrical schematics, wiring diagrams, and control documentation.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and customer service skills.

Responsabilidades

• Provide Tier 2–3 remote technical support for BAS/BMS and HVAC Controls systems.
• Troubleshoot HVAC controllers, sensors, thermostats, actuators, relays, and low-voltage devices.
• Support contractors, installers, electricians, field technicians, and customers with troubleshooting.
• Diagnose hardware, wiring, communication, configuration, and system integration issues.
• Interpret wiring diagrams, schematics, and control drawings.
• Document troubleshooting steps and resolutions using ticketing systems.
• Collaborate with engineering teams to resolve complex issues.
• Manage multiple support cases while delivering excellent customer experience.

Conocimientos

HVAC Controls

BAS/BMS

Technical troubleshooting

Remote work

Customer service

English proficiency

Remote access tools

Herramientas

Salesforce

ServiceNow

Zendesk

Remedy

Descripción del empleo

Remote BAS/HVAC Technical Controls Support Engineer

About the Role

We're looking for an experienced Remote BAS/HVAC Controls Support Engineer to provide advanced Tier 2–3 technical support for Building Automation Systems (BAS/BMS), HVAC Controls, and low-voltage control systems.

In this role, you will troubleshoot complex technical issues, support contractors, installers, field technicians, and customers, and provide remote assistance through phone, email, ticketing systems, and remote access tools.

If you have experience with HVAC Controls, Building Automation, BAS/BMS systems, and technical troubleshooting and enjoy solving complex problems in a customer-focused environment, we'd love to hear from you.

This role is ideal for professionals with field experience who want to apply their technical expertise in a remote support environment.

Key Responsibilities

Provide Tier 2–3 remote technical support for BAS/BMS and HVAC Controls systems.

Troubleshoot HVAC controllers, sensors, thermostats, actuators, relays, communication devices, and low-voltage control systems.

Support contractors, installers, electricians, field technicians, and customers with technical troubleshooting.

Diagnose hardware, wiring, communication, configuration, and system integration issues.

Interpret wiring diagrams, electrical schematics, control drawings, and technical documentation.

Assist with controller configuration, startup, commissioning support, device activation, and system setup.

Document troubleshooting steps, root cause analysis, and issue resolutions using ticketing systems.

Collaborate with engineering teams to elevate and resolve complex technical issues.

Manage multiple support cases while delivering an excellent customer experience.

• 3+ years of experience supporting HVAC Controls, Building Automation Systems (BAS/BMS), or Building Controls.
• Experience working with controllers, sensors, actuators, thermostats, relays, and communication devices.
• Experience providing technical support through phone, email, ticketing systems, or remote access tools.
• Ability to read and interpret electrical schematics, wiring diagrams, and control documentation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Professional English proficiency (written and spoken).
• Ability to work independently in a remote environment.
• Controller commissioning and startup
• Device programming and configuration
• Ticketing systems (Salesforce, ServiceNow, Zendesk, Remedy, or similar)
• Excellent communication skills
• Detail-oriented and organized
• Ability to manage multiple technical issues simultaneously
• Self-motivated and comfortable working remotely

If you're passionate about HVAC Controls, Building Automation, and solving technical challenges, we'd love to hear from you.