Remote AI SaaS Customer Success Engineer (LatAm)

Smartly; Xico; Remote; MXN 657,000 - 938,000; Part time

Job summary

Mercor is seeking a Customer Success Engineer for LatAm on a contract basis. The role focuses on ensuring successful use of our AI-enabled web applications by customers across Latin America, with substantial overlap to Pacific Time commitments.

You will investigate issues end-to-end, debug across our AI and SaaS stack, and work with product/engineering to reduce friction. A degree in CS or related field and 2–5 years of experience in customer-facing web apps are required.

Qualifications

• Degree in Computer Science, Software Engineering, or related field required.
• 2–5 years experience supporting customers on modern web applications.
• Experience building modern web apps using React/Node/Flask/Next.js.
• Familiarity with AI systems, LLMs, agents, or generative models.

Responsibilities

• Investigate talent-reported issues end-to-end; reproduce bugs and identify root causes.
• Debug across AI + SaaS stack using telemetry, logs, and database queries.
• Triage issues, escalate engineering problems, or resolve via configuration or guidance.
• Surface systemic patterns and risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues.
• Communicate with precision, professionalism, and empathy.

Skills

Debug web apps

Customer support

Web app development

AI systems familiarity

LLMs/agents understanding

Communication

Education

Bachelors in CS or related field

Tools

React

Node

Flask

Next.js

OpenAI API

Job description

Mercor is seeking a Customer Success Engineer for LatAm on a contract basis. The role focuses on ensuring successful use of our AI-enabled web applications by customers across Latin America, with substantial overlap to Pacific Time commitments.

You will investigate issues end-to-end, debug across our AI and SaaS stack, and work with product/engineering to reduce friction. A degree in CS or related field and 2–5 years of experience in customer-facing web apps are required.