Reclutador Bilingue Call Center

Buscojobs México; Jalisco; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción del empleo

Customer Support Representative

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Customer Support Representative

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Customer Support Representative

Hoy

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Customer Support Specialist

Hoy

The role of a customer support specialist involves providing exceptional assistance to customers via phone and proactive issue resolution. Key responsibilities include converting customers into passionate advocates, who will enthusiastically endorse the organization.

Qualifications

• A minimum of 1-3 years\' relevant work experience is required.
• Superior telephone etiquette and excellent verbal, written, and interpersonal skills are essential.
• The ability to multitask, organize, and prioritize tasks efficiently is necessary.
• An opportunity to make a positive impact on customers\' lives.
• Professional growth and development in a dynamic environment.

Customer Support Associate

Hoy

**Position**:
Customer Support Associate

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

**What You\'ll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You\'ll Need

• Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience
• 1-3 years of customer service experience
• Intermediate knowledge of Microsoft Excel
• Ability to communicate fluently in English

What\'s In It For You

• At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That\'s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
• 30 days of Christmas bonus
• 40% vacation premium
• 10 vacation days
• Savings Fund
• Life Insurance
• Healthcare Insurance
• Food & Restaurant Vouchers
• Growth Opportunities
• And more!

Location

• MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

• Full time

Job Category

• Business Support

Customer Support Specialist Hybrid

The opportunity is Hybrid (Puerta de Hierro, Zapopan, Jalisco)

• Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 6am-9pm CST USA and will occur related schedules.
• Receive and respond to inbound phone calls for customer assistance.
• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data to customers within a required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Customer Support Specialist Hybrid

The opportunity is Hybrid (Puerta de Hierro, Zapopan, Jalisco)

• Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 6am-9pm CST USA and will occur related schedules.
• Receive and respond to inbound phone calls for customer assistance.
• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data to customers within a required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.