Real Estate & Customer Experience Coordinator

Prologis Property Mexico, S.A. de C.V.; Ciudad de México; On-site; MXN 320,000 - 420,000; Full time

Job summary

Prologis seeks a Real Estate & Customer Experience Coordinator in Mexico City to join the Customer Experience Team. You will support Property Managers, coordinate with internal teams, and assist with customer requests and payments to ensure top-tier service for a diverse client base including major e-commerce and warehouse operators.

The role demands strong communication, organizational skills, and a proactive mindset.

Qualifications

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills with internal/external customers.
• Bachelor-level degree in Administration, accounting or related field.
• Strong organizational and time management skills with ability to prioritize and meet deadlines.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic with discretion and good judgment.

Responsibilities

• Support a team of Property Managers and Maintenance Technician with operational and communications tasks.
• Collaborate with Leasing, Construction, Customer Account, Essentials, Solar, En-ergy, and other internal teams.
• Assist RECX Managers with customer repair requests and coordinate with vendors; monitor tickets.
• Assist Customer Account team with payment collections and AR reporting.
• Process vendor and customer payments; ensure coding accuracy for approvals.
• Prepare customer-related paperwork such as contact lists and annual schedules.
• Distribute work notifications to customers and assist with DocuSign contracts.
• Handle incoming calls and maintain various records (meters, lockboxes, codes, contacts).
• Participate in special projects and ensure compliance with company policies.

Skills

Administrative experience

Customer service

Real estate

Education

Bachelor's degree in Administration

Tools

Yardi CRM

Salesforce

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Real Estate & Customer Experience Coordinator Company: Prologis

A day in the life As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.

Key responsibilities include:

• Support a team of 3 Property Managers (Real Estate & Customer Experience (RECX) Manager), and a Maintenance Technician by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs.
• Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, En-ergy, and other various internal teams.
• Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors as necessary. Monitor tickets through our online portal and update accordingly.
• Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required.
• Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required.
• Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations.
• Distribute work notification memo’s to customers.
• Assist with vendor contract preparation via DocuSign and manage the completed documents.
• Receive, direct and follow-up on incoming phone calls.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Other special projects as assigned.
• Adhere to Company property management policies and procedures, codes, regulations and govern-mental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.

Building blocks for success

Required:

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain rela-tionships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Bachelor Degrees: Administration, accounting or related.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential mat-ters and documentation.

Preferred:

• Valid driver’s license and the ability to travel to multiple properties.
• Knowledge of CRM systems as Yardi, salesforce
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and account-ability for outcomes.

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type: Full time Location: Mexico City, Mexico Additional Locations: We are builders, thinkers and doers—creating more than space, we power global commerce. We seek and attract top talent from around the world and foster a culture where diverse ideas fuel innovation, collaboration and excellence