Quality & Process Excellence: Lean Six Sigma & CI Leader

Confie; Tijuana; Presencial; MXN 319.000 - 592.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly salary

Zona Río location

Legal benefits

Christmas bonus

Savings fund

Profit sharing

Vacation premium

Extra days off

Medical insurance

Friendly environment

Restaurant discounts

Growth opportunities

Descripción de la vacante

Confie is the largest independent personal lines insurance agency and broker in the United States, with a Shared Services Center in Tijuana that powers our U.S. business and serves customers across all 50 states.

Today, more than 1,800 team members work on-site and remotely to drive innovation and deliver exceptional service. We are seeking a Quality & Process Excellence professional to lead continuous improvement initiatives, apply Lean Six Sigma, Kaizen, and PDCA, identify gaps, and

Formación

• Call Center background preferred.
• Advanced English (B2+).
• Lean, Six Sigma, Kaizen or Continuous Improvement experience.
• Excel and reporting skills.
• Strong analytical, organizational, and leadership capabilities.
• Lean Six Sigma Green Belt certification is a plus.

Responsabilidades

• Identify operational gaps, bottlenecks, and quality risks through structured analysis.
• Lead continuous improvement initiatives using Lean, Six Sigma, PDCA, Kaizen and RCA.
• Develop, document, and standardize operational processes and best practices.
• Utilize Pareto analysis, trend analysis, control charts, and KPI monitoring.
• Lead calibration sessions, improvement reviews, and accountability meetings.

Conocimientos

Call Center

English Proficiency

Lean Six Sigma

Analytical skills

Leadership

Kaizen

Herramientas

Excel

Reporting

Descripción del empleo

Confie is the largest independent personal lines insurance agency and broker in the United States, with a Shared Services Center in Tijuana that powers our U.S. business and serves customers across all 50 states.

Today, more than 1,800 team members work on-site and remotely to drive innovation and deliver exceptional service. We are seeking a Quality & Process Excellence professional to lead continuous improvement initiatives, apply Lean Six Sigma, Kaizen, and PDCA, identify gaps, and