Quality Operations Mgr.

The Big Jobsite; Región Centro; Presencial; MXN 335.000 - 603.000; Jornada completa

Descripción de la vacante

The Big Jobsite in Zapopan, Jalisco, Mexico is seeking a Quality Operations Mgr. to lead quality operations supporting healthcare contact center and patient scheduling teams, driving scheduling accuracy and patient experience in a compliant, SLA-driven environment.

You will calibrate metrics, coach teams, and drive continuous improvement across client programs, ensuring service levels are met and processes are optimized for reliability and quality.

Formación

• Bachelor's degree completed.
• Experience in call center operations.
• Bilingual in English and Spanish.

Responsabilidades

• Lead quality operations across healthcare contact center and patient scheduling teams.
• Drive scheduling accuracy and patient experience while ensuring SLA performance.
• Coach teams, calibrate metrics and drive continuous improvement across client programs.

Conocimientos

Call center experience

Bilingual English/Spanish

Educación

Bachelor's degree completed

Descripción del empleo

Role description. Lead quality operations supporting healthcare contact center and patient scheduling teams, driving scheduling accuracy, patient experience, compliance, SLA performance, calibration, coaching, and continuous improvement across client programs. Head count span. Directly 2-5 Requirements.

Qualifications

Bachelor's Degree (completed)Prior call center experienceBilingual proficiency in English and Spanish

Location

Site location. Ciudad del Sol, Zapopan, Jal.

Compensation and benefits

Salary range / monthly gross $*Benefits. According with a law requirements.

Work Schedule

• Monday - Friday (Saturdays TBD)
• 7:00 am - 4:30 pm (TBD if this might change)

Position

Quality Operations Mgr.

Zapopan, Jalisco, Mexico