Healthcare QA Team Lead — Scheduling & Patient Experience

Intugo; Región Centro; Presencial; MXN 320.000 - 383.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mexican law benefits

30-day Christmas bonus

Food vouchers

Private medical insurance

Descripción de la vacante

Intugo, in partnership with a foreign healthcare services provider, seeks a QA Team Lead to drive quality operations for healthcare contact center and patient scheduling teams. The role combines people leadership with hands-on quality management and client interaction, based on on-site work in Guadalajara, MX.

Key responsibilities include coaching QA staff, delivering performance reviews, and ensuring scheduling accuracy and patient experience.

Formación

• Experience leading QA operations in a contact center environment.
• Strong knowledge of QA audits, calibration, performance management, and corrective actions.
• Ability to analyze quality trends and translate findings into coaching actions.
• Excellent communication and presentation skills for client meetings.

Responsabilidades

• Lead, coach, and develop QA Supervisors, Team Leads, and Analysts covering patient scheduling and contact center operations.
• Set performance expectations and conduct regular reviews with direct reports.
• Partner with Training and Operations to translate coaching into measurable improvements.
• Present quality trends, root-cause findings, and corrective actions in client-ready format.

Conocimientos

QA leadership

Quality audits

Coaching

Root-cause analysis

Client/stakeholder communication

On-site availability

Descripción del empleo

Intugo, in partnership with a foreign healthcare services provider, seeks a QA Team Lead to drive quality operations for healthcare contact center and patient scheduling teams. The role combines people leadership with hands-on quality management and client interaction, based on on-site work in Guadalajara, MX.

Key responsibilities include coaching QA staff, delivering performance reviews, and ensuring scheduling accuracy and patient experience.