Scheduler

Solvo Global Careers; Mérida; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Solvo Global Careers in Mérida, Mexico, is seeking a full-time Scheduler for an on-site role. The candidate will coordinate service appointments, manage daily scheduling for caregivers, and be the main contact for client communications.

The ideal candidate has at least 6 months in customer service or tech support, strong organizational and interpersonal skills, and fluent English. Basic office skills and the ability to multitask are essential.

Formación

• At least 6 months in customer service, tech support, or related roles.
• Excellent organizational and multitasking abilities.
• Fluent English required.
• Strong communication and problem-solving skills.

Responsabilidades

• Coordinate service appointments and manage daily caregiver scheduling.
• Serve as the primary point of contact for client communications.
• Respond promptly to calls and inquiries with professionalism.
• Collaborate with the Office Manager to improve service quality.
• Assist with sales, marketing, and recruiting efforts.
• Maintain accurate employee records and ensure compliance.
• Perform on-call coordinator duties as needed.
• Uphold company values in every interaction.
• Multitask in a high-functioning office environment.
• Conduct interviews and provide a positive candidate experience.
• Support general office and clerical functions.

Conocimientos

English proficiency

Organizational skills

Interpersonal skills

Customer service

Educación

High School Diploma or equivalent

Herramientas

Office software

Scheduling software

Descripción del empleo

Are you passionate about delivering exceptional customer service and looking to grow your career in a dynamic, fast-paced environment? We are seeking a dedicated Scheduler to join our team in Mexico! This is a full-time, 100% on-site role requiring advanced English proficiency (C1) and at least 6 months of experience in customer service, tech support, or a similar field.

Schedule: Monday-Friday, 6:00 am – 3:00 pm (to change to 7:00 am – 4:00 pm in November, Central Mexico Time)

Experience Level: Minimum 6 months in Customer Service, Tech Support, or related roles

Key Responsibilities:

• Coordinate service appointments and manage daily scheduling for caregivers.
• Serve as the primary point of contact for client communications, ensuring a seamless customer experience.
• Respond promptly and courteously to client calls and inquiries.
• Work closely with associates and the Office Manager, acting as a liaison to evaluate and improve service.
• Assist with sales, marketing, public relations, and recruiting efforts.
• Maintain accurate documentation of employee records and ensure compliance with organizational standards.
• Perform on-call coordinator duties as required.
• Uphold the company’s vision, mission, and core values in every interaction.
• Multitask efficiently in a high-functioning office environment.
• Conduct interviews, screenings, and provide a positive candidate experience.
• Support general office and clerical functions.

What We’re Looking For:

• High school graduate or equivalent with two years of business experience.
• Excellent organizational, telephone, and interpersonal skills.
• Basic office and computer skills.
• Knowledge of common medical terminology is a plus.
• Strong problem-solving abilities and sound judgment.
• Ability to communicate fluently in English.

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