Quality Ops Lead - Healthcare Scheduling & Compliance

The Big Jobsite; Región Centro; Presencial; MXN 335.000 - 603.000; Jornada completa

Descripción de la vacante

The Big Jobsite in Zapopan, Jalisco, Mexico is seeking a Quality Operations Mgr. to lead quality operations supporting healthcare contact center and patient scheduling teams, driving scheduling accuracy and patient experience in a compliant, SLA-driven environment.

You will calibrate metrics, coach teams, and drive continuous improvement across client programs, ensuring service levels are met and processes are optimized for reliability and quality.

Formación

• Bachelor's degree completed.
• Experience in call center operations.
• Bilingual in English and Spanish.

Responsabilidades

• Lead quality operations across healthcare contact center and patient scheduling teams.
• Drive scheduling accuracy and patient experience while ensuring SLA performance.
• Coach teams, calibrate metrics and drive continuous improvement across client programs.

Conocimientos

Call center experience

Bilingual English/Spanish

Educación

Bachelor's degree completed

Descripción del empleo

The Big Jobsite in Zapopan, Jalisco, Mexico is seeking a Quality Operations Mgr. to lead quality operations supporting healthcare contact center and patient scheduling teams, driving scheduling accuracy and patient experience in a compliant, SLA-driven environment.

You will calibrate metrics, coach teams, and drive continuous improvement across client programs, ensuring service levels are met and processes are optimized for reliability and quality.