Quality Operations Manager EMS (Zapopan, Jalisco)

the LEGO Group; Monterrey; Presencial; Confidencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family leave

Life & disability insurance

Headspace wellbeing app

Colleague discount

Bonus scheme

Descripción de la vacante

The LEGO Group is seeking a Quality Operations Manager EMS in Zapopan, Jalisco to lead on-floor quality control and defect mitigation across EMS partnerships. You will drive root cause analyses, ensure conformity to specifications, and collaborate with suppliers to elevate quality standards.

You will apply Six Sigma and SPC methods to monitor production, support NPI quality, and support audits for ISO and industry standards. This is a site-based role with potential international exposure.

Formación

• Experience in electronics manufacturing quality control/assurance.
• Proficiency in FMEA, RCA, PPAP and SPC/Cpk.
• Deep knowledge of quality management systems and Six Sigma.

Responsabilidades

• On-Floor Process Control: audit in-process quality controls and ensure adherence to Control Plans and specs.
• Real-time defect mitigation and escalation handling with exemption processes when needed.
• Drive root cause analysis using 8D, Fishbone and 5-Why and ensure permanent fixes.

Conocimientos

Quality control

Quality assurance

FMEA

RCA

PPAP

SPC

Cpk

Six Sigma

Supplier development

8D

Herramientas

MSA

Descripción del empleo

Quality Operations Manager EMS (Zapopan, Jalisco)

Sep 4, 2026

Job Description

• This role is supporting directly the resiliency approach for electronics manufacturing via our EMS partner in different roadmap to ensure right quality of product to be produced in different geographic location.

Core Responsibilities

• On-Floor Process Control: Implement and audit in-process quality controls. Ensure that all production lines adhere to the Control Plan, Work Instructions, and Technical Specifications.
• Real-time Defect Mitigation: Define and implement the process on reaction & escalation for quality excursions occur or production halts, implement exemption process in according to the pre-defined process if needed
• Root Cause Analysis (RCA): Drive and approve the shop-floor problem-solving using 8D, Fishbone, and 5-Why methodologies. Ensure that corrective actions are not just detailed but physically implemented and effective on the line.
• Statistical Process Control (SPC): Monitor live production data and control charts. Identify trends or shifts in process capability ((Cpk)) and intervene before products fall out of specification.
• Poka-Yoke (Error Proofing): Monitors and collaborates with Manufacturing Engineering to build and implement physical or digital "mistake-proofing" solutions to eliminate human error during assembly.
• Layered Process Audits (LPA): Conduct regular, structured audits of manufacturing processes to ensure operators and supervisors are following standardized work.
• Gage & Tooling Management: Work with supplier's quality engineering on the calibration and MSA (Measurement Systems Analysis) of all gauges, jigs, and fixtures used on the production line.
• Quality Representative: Being the quality representative for specific suppliers on bridging all quality compliance change and responsible for quality performance
• New Product Introduction (NPI): Support the product, production approval activities from NPI team via different agreed tools or process, and verify suppliers can consistently manufacture parts to specification.
• Supplier Auditing: Conduct regular on-site audits (system, process, and product audits) to verify compliance with ISO 9001, IATF 16949, or other industry-specific regulations.
• Performance Monitoring: Maintain Supplier Scorecards to track key metrics such as DPPM (Defective Parts Per Million), timely delivery, and SCAR (Supplier Corrective Action Request) responsiveness.
• Corrective Action Management: When defective material is identified (either at incoming inspection or on the production line), lead the SCAR process. Drive suppliers to identify root causes and implement permanent systemic fixes.

Are you up for the challenge?

• Experience in electronics manufacturing experience on quality control and assurance in international EMS factory
• Proficiency in technical quality tools FMEA, RCA, PPAP and statistical tools SPC, Cpk to handle the stable quality and actions need.
• Deep knowledge on quality management system and six sigma methodology
• Shown experience on driving supplier development initiatives sought at process improvement, reducing variation and decreasing wast
• Strong capability on leading 8D report analysis seeking at the corrective and preventive actions.
• This position is based in Zapopan, Jalisco.
• Potential training in Europe and/or Monterrey.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

the LEGO Group

Our mission is to inspire and develop the builders of tomorrow.

The LEGO Group, founded in 1932, inspires creativity and imagination through its iconic bricks, fostering play experiences for builders in over 130 countries.