Quality Data & Insights Analyst

Chamberlain Group México; Heroica Nogales; On-site; MXN 420,000 - 660,000; Full time

Job summary

Chamberlain Group México is seeking a data analytics professional to leverage customer insights and data to improve satisfaction and loyalty across CX cohorts. You will partner with quality and operations to deliver efficient tools and dashboards that monitor KPIs and drive improvements.

The role requires 3–5 years of relevant experience, strong Excel/SQL skills, and experience with Tableau/Power BI. Collaboration across teams and effective communication are essential for success in this on-site

Qualifications

• Strong analytical skills with Excel/SQL proficiency.
• Familiarity with Tableau/Power BI for data visualization.
• Collaborates across teams to build insights.
• Self-starter who identifies issues and takes action.
• Excellent written and verbal communication.
• Detail oriented with strong results focus.

Responsibilities

• Solicit feedback to develop dashboards monitoring KPIs for customer satisfaction.
• Analyze customer satisfaction data to identify trends and translate insights into recommendations.
• Conduct root cause analysis on customer feedback to drive improvements.
• Prepare reports and presentations for stakeholders with findings and recommendations.
• Coordinate cross-functional responses to customer quality requirements and audits (GMP, Social Responsibility).
• Assist with ISO 9001 Quality Management System audits and follow-ups.
• Drive cross-functional initiatives to expand Net Promoter Score data collection from dealers and end users.
• Engage with Data Analysts to share best practices and evaluate new technologies.
• Prepare code to extract data tables from Data Bricks and similar tools.
• Maintain confidentiality and comply with health and safety guidelines.
• Keep current with professional development and industry publications.

Skills

Analytical skills

Communication

Team collaboration

Problem solving

Adaptability

Self-starter

Attention to detail

Customer-centric mindset

Education

Bachelor's degree in Business, Information Systems, Business Analytics, Statistics, Engineering or related field

Tools

Excel

SQL

Tableau

Power BI

Job description

Chamberlain Group México is seeking a data analytics professional to leverage customer insights and data to improve satisfaction and loyalty across CX cohorts. You will partner with quality and operations to deliver efficient tools and dashboards that monitor KPIs and drive improvements.

The role requires 3–5 years of relevant experience, strong Excel/SQL skills, and experience with Tableau/Power BI. Collaboration across teams and effective communication are essential for success in this on-site