Quality Assurance, Controls & Testing Lead

Citigroup; Ciudad de México; Presencial; MXN 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Citigroup seeks a Quality Assurance, Monitoring & Testing professional in Mexico City to oversee a small team and ensure compliance with internal controls and risk standards. You will guide monitoring efforts, review stakeholder feedback, and contribute to control design assessments across multiple business processes.

The role emphasizes strong analytical skills, governance experience, and effective communication with senior leadership to drive improvements in risk management and control

Formación

• 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Management responsibility of a team.

Responsabilidades

• Accountable for managing and overseeing a small team of employees
• Ensure delivery of results and contribute to the formulation of procedures
• Help support for the assessment of activities and processes as per required policies, standards and procedures to strengthen risk management quality
• Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in strategic initiatives for control performance enhancements
• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
• Help in Control & Monitoring Design Assessment (CMDA) meetings
• Help to identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Conocimientos

Analytical Thinking

Governance

Risk Management

Stakeholder Management

Digital Skills

Policy

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

Citigroup seeks a Quality Assurance, Monitoring & Testing professional in Mexico City to oversee a small team and ensure compliance with internal controls and risk standards. You will guide monitoring efforts, review stakeholder feedback, and contribute to control design assessments across multiple business processes.

The role emphasizes strong analytical skills, governance experience, and effective communication with senior leadership to drive improvements in risk management and control