QA Specialist — Coaching & Call Center Impact

Everise; Valle de Bravo; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. The role involves monitoring and scoring transactions, plus providing coaching to associates.

The candidate should have at least 1 year of customer service or sales experience, strong MS Office skills, and excellent communication abilities. This position emphasizes attention to detail, analytics, and independent work with a flexible schedule.

Qualifikationen

• At least 1 year of customer service and/or sales experience, preferably in a call center.
• Excellent oral and written communication skills.
• Detail-oriented with strong analytical capabilities.
• Able to work independently and maintain dependable attendance.

Aufgaben

• Monitor and audit assigned associates to ensure quality standards are met.
• Collaborate with supervisors to improve agent performance and quality metrics.
• Provide training to new hires and experienced agents as needed.
• Attend internal and client calibration sessions to align quality expectations.
• Keep training materials up to date and stay informed on project information.
• Perform other duties as assigned by management.

Kenntnisse

Customer service

Written communication

Oral communication

Analytical skills

Detail-oriented

Interpersonal skills

Independent work

Flexible schedule

Attendance reliability

Motivation

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. The role involves monitoring and scoring transactions, plus providing coaching to associates.

The candidate should have at least 1 year of customer service or sales experience, strong MS Office skills, and excellent communication abilities. This position emphasizes attention to detail, analytics, and independent work with a flexible schedule.