Proposal Coordinator

FLSmidth; Monterrey; On-site; MXN 600,000 - 800,000; Full time

Job summary

FLSmidth in Monterrey, MX is seeking a Customer Relations and Proposal Specialist to translate customer requirements into proposals and orders and to take ownership of the end-to-end process. You will collaborate with Sales, Customer Relations Representatives, and engineers across departments to ensure proposals and orders meet customer expectations.

The role focuses on maintaining quality, timely deliverables, handling parts and service cases, and driving export control while contributing to

Responsibilities

• Improves customer service quality translate customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
• Manages processes supporting that that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Translate customer requirements into proposals and orders.
• Drive export control.
• Contribute to cross-team knowledge’s sharing of best practices.
• Co-ordination with Purchase department or vendors directly for vendor offers.
• Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
• Ensuring quality & timeliness of proposal/Order deliverables.
• Co-ordination with Engineering for product validation
• Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
• Handles claims, minimizing potential negative impact towards our customer.
• Follows-up on Overdue receivables.
• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Job description

Your Responsibilities

• Improves customer service quality translate customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
• Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Translate customer requirements into proposals and orders.
• Drive export control.
• Contribute to cross-team knowledge’s sharing of best practices.
• Co-ordination with Purchase department or vendors directly for vendor offers.
• Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
• Ensuring quality & timeliness of proposal/Order deliverables.
• Co-ordination with Engineering for product validation
• Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
• Handles claims, minimizing potential negative impact towards our customer.
• Follows-up on Overdue receivables.
• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.