Property Damage Claims and Investigator Manager

Legal Management Group; Región Centro; Presencial; MXN 50.000 - 70.000; Jornada completa

Descripción de la vacante

Legal Management Group is looking for a skilled Project Manager to lead projects and enhance legal operations in Mexico, Jalisco. The ideal candidate should have a background in process improvement and project management. Responsibilities include analyzing operational data, implementing compliance measures, and collaborating with teams to optimize workflows. A Bachelor’s in a related field and relevant certifications are preferred. The role fosters a culture of continuous improvement across the organization.

Formación

• 3+ years in legal operations, process improvement or related fields.
• Proven track record in reporting and cross‑functional project management.
• 2+ years of hands-on experience in legal CRM/case management systems.

Responsabilidades

• Lead cross‑functional projects and optimize legal operations.
• Document existing workflows and identify process optimization opportunities.
• Develop and maintain auditing parameters for compliance.

Conocimientos

Project management

Process improvement

Data analysis

Communication

Educación

Bachelor’s degree in Computer Science, Business or related field

Certified Lean Six Sigma Green or Black Belt

Herramientas

Legal CRM/case management systems

Automation tools

Descripción del empleo

Role Summary

We are seeking a highly skilled and detail oriented Project Manager to lead cross‑functional projects, optimize legal operations and ensure peak performance across our case management, intake and compliance processes. This ideal candidate will bring a strong background in process improvement and project management.

Key Responsibilities

• Collect, analyze and interpret operational data from systems including productivity tools and performance metrics.
• Conduct in‑depth analyses to detect trends, identify bottlenecks and pinpoint areas for improvement.
• Develop, maintain and automate dashboards and reports to track KPI’s and business performance.
• Present actionable insights and recommendations to senior management.

Process Documentation, Improvement and Implementation

• Document existing workflows and procedures in clear, standardized formats.
• Identify and prioritize high impact process optimization opportunities.
• Collaborate with cross‑functional teams to design, implement and monitor improvements.
• Conduct training sessions to ensure smooth adoption of new processes.
• Lead regular calibration meetings to evaluate process effectiveness and make adjustments.

Compliance Monitoring

• Develop and maintain auditing parameters to ensure compliance with policies and regulations.
• Conduct audits, identify non‑compliance issues, and recommend corrective actions.
• Maintain detailed audit logs, corrective action plans and compliance reports.

Project Management

• Lead at least one major process improvement project per quarter from planning to evaluation.
• Define project scope, objectives, timelines and deliverables.
• Coordinate tasks and communication across all involved teams.
• Monitor progress and adapt strategies as needed to meet deadlines.

Reporting and Communication

• Prepare weekly and monthly reports on operational performance, key findings and trends.
• Use visual storytelling and clear narrative to communicate complex data.

Collaboration and Stakeholder Engagement

• Partner with different departments to share insights, gather feedback and implement solutions.
• Promote a culture of continuous improvement across the organization.

Bonus Audit and KPI Monitoring

• Audit bonus calculations for accuracy against established criteria.
• Track KPIs for data analysis, compliance, reporting and project delivery.
• Identify discrepancies and recommend solutions to leadership.

Qualifications And Experience

• Bachelor’s degree in Computer Science, Business or related field.
• Certified Lean Six Sigma Green or Black Belt (an advantage).
• 3+ years in legal operations, process improvement or related fields.
• Proven track record in reporting and cross‑functional project management.
• An impressive portfolio of projects initiated and implemented, demonstrating measurable business impact.
• 2+ years of hands‑on experience in legal CRM/case management systems.
• Strong technical proficiency in integration, automation tools and workflow optimization.
• Excellent communication skills with the ability to explain technical concepts to non‑technical staff.