Property Account Manager: Client Experience & Operations

Royal York Property Management; Región Centro; Presencial; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

Royal York Property Management in Mexico is hiring experienced Account Managers to oversee owner and tenant experiences across active property files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

This role demands owning client outcomes, handling multiple files, and communicating professionally with owners, tenants, internal teams, and service providers.

Formación

• 3–5+ years of Account Management or related client-ownership experience.
• Proven ability to manage multiple clients, accounts, or files at the same time.
• Strong communication skills and confidence handling owner, tenant, or client concerns.
• High process discipline and comfort working inside a structured CRM workflow.
• Strong follow-up habits, task management, and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues.

Responsabilidades

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate.
• Escalate issues early when needed and protect client satisfaction through strong judgment.

Conocimientos

Client management

Multi-file ownership

Communication

Process discipline

Follow-up

Under pressure

Professional judgment

Descripción del empleo

Royal York Property Management in Mexico is hiring experienced Account Managers to oversee owner and tenant experiences across active property files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

This role demands owning client outcomes, handling multiple files, and communicating professionally with owners, tenants, internal teams, and service providers.