Program Manager Quick Commerce, Quick Commerce

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Amazon Now in Mexico is seeking a Program Manager to drive growth and transformation across the Quick Commerce business. You will identify opportunities, work across functions, and translate insights into actionable plans that deliver measurable results.

You will collaborate with Product Managers to shape customer value propositions, own business planning, and use data-driven insights to set priorities and accelerate growth.

Qualifications

• 3+ years working cross-functionally with tech and non-tech teams.
• 3+ years defining and implementing process improvements using data and metrics.
• Bachelor's degree.
• Intermediate Excel knowledge (pivot tables, charts, lookups, etc.).
• 3+ years client or vendor-facing roles focusing on relationship management and negotiation.

Responsibilities

• Own and drive key business initiatives to accelerate growth and transform the Quick Commerce business.
• Identify opportunities through market analysis, customer insights, and performance data, and recommend improvements.
• Partner with Product Managers to translate customer needs into products and services.
• Develop and manage business plans with objectives, metrics, and milestones across availability, pricing, and delivery performance.
• Lead regular business reviews and analyses to assess performance and drive corrective actions.
• Drive continuous improvement by surfacing operational gaps and implementing scalable solutions.
• Lead cross-functional initiatives with Operations, Product, Tech, Marketing, Finance, and external partners.
• Identify risks and blockers, managing priorities to ensure timely delivery.

Skills

Cross-functional collaboration

Data-driven decision making

Process improvement

Relationship management

Excel proficiency

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Amazon Now is looking for a Program Manager to drive business growth and transformation across our Quick Commerce business in Mexico. This role will focus on identifying opportunities to improve and scale the business through new customer propositions, business initiatives, and operational improvements.

The ideal candidate combines strong business acumen, strategic thinking, and execution capabilities, with the ability to navigate ambiguity and drive complex initiatives in a fast-paced environment. You will work closely with cross-functional teams, external partners, and customers to understand business opportunities, translate insights into actionable plans, and deliver measurable results.

You will partner closely with Product Managers to help shape and refine the customer value proposition, ensuring product developments are grounded in customer needs and business opportunities. You will also own business planning, performance tracking, and transformation initiatives, using data-driven insights to identify opportunities, set priorities, and accelerate growth.

The ideal candidate has experience in strategy consulting, business management, or business transformation, complemented by hands-on experience working with customers and executing initiatives in dynamic environments, ideally including startups or high-growth businesses.

Key job responsibilities

• Own and drive key business initiatives to accelerate growth, improve performance, and transform the Quick Commerce business, translating strategic priorities into actionable plans.
• Identify business opportunities through market analysis, customer insights, and performance data, developing recommendations to improve the customer value proposition and business results.
• Partner with Product Managers to identify customer needs and business opportunities, contributing to the development and refinement of new products, features, and services.
• Develop and manage business plans with clear objectives, success metrics, and milestones across selection, product availability, pricing competitiveness, and delivery performance.
• Lead regular business reviews and deep-dive analyses to assess performance, identify root causes, prioritize opportunities, and drive corrective actions.
• Drive continuous improvement by challenging existing processes, identifying operational gaps, and implementing scalable solutions as the business evolves.
• Lead cross-functional initiatives, working closely with Operations, Product, Tech, Marketing, Category, and Finance teams, as well as external partners, to ensure alignment and execution.
• Proactively identify risks, remove blockers, and manage competing priorities to ensure timely delivery of key business initiatives.

About the team

nclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience building processes, project management, and schedules
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers.