Program Lead Ndo Telcel

Ericsson; Ciudad de México; On-site; MXN 1,200,000 - 2,100,000; Full time

Job summary

Ericsson busca un Program Lead NDO Telcel para liderar grandes programas de optimización y transformación de redes en México. Serás el principal nexo entre Ericsson y el cliente, impulsando la gobernanza, ejecución y resultados en LTE, 5G y tecnologías heredadas.

El candidato ideal cuenta con más de 10 años en telecomunicaciones y experiencia en liderar programas complejos, con habilidades de comunicación ejecutiva y gestión de relaciones estratégicas.

Qualifications

• 10+ años de experiencia en telecomunicaciones.
• Fuerte experiencia en optimización de redes LTE/5G.
• Comprensión de gestión de rendimiento y KPIs.
• Experiencia dirigiendo programas de clientes a gran escala.
• Gestión de stakeholders y comunicación ejecutiva.
• Capacidad de traducir temas técnicos a discusiones de negocio.
• Habilidades de negociación, liderazgo e influencia.
• Experiencia en entornos multi-vendedor.
• Fluido en inglés y español.
• Experiencia en gestionar relaciones de clientes complejas.

Responsibilities

• Liderar y coordinar múltiples flujos de optimización de red en LTE, 5G y tecnologías heredadas.
• Actuar como representante principal ante el cliente para actividades operativas y del programa.
• Conducir foros de gobernanza, revisiones del programa y reuniones con ejecutivos.
• Monitorear y mejorar KPIs de rendimiento de la red y objetivos operativos.
• Gestionar escalaciones de clientes, planes de mitigación de riesgos y desafíos de entrega.
• Alinear a equipos internos y de clientes para asegurar la ejecución del programa.
• Proporcionar orientación estratégica basada en análisis de rendimiento de la red.
• Liderar equipos multifuncionales sin autoridad directa.
• Apoyar el crecimiento del negocio y fortalecer relaciones a largo plazo.
• Comprender el mercado telco mexicano.

Skills

Network optimization

LTE & 5G

KPIs & performance

Program leadership

Stakeholder management

Executive communication

Customer escalations

Multi-vendor environments

English & Spanish

Executive engagement

Job description

Program Lead NDO Telcel

Empresa : Ericsson Tipo de empleo : Tiempo completo Mexico JobCopilot will tailor your resume and auto-fill the application

Descripción del trabajo - Program Lead NDO Telcel

Join our Team

About this opportunity

We are seeking an experienced Program Lead NDO Telcel to lead large-scale network optimization and transformation programs for strategic telecommunications customers in Mexico.

In this role, you will serve as the primary interface between Ericsson and the customer, driving operational excellence, governance, stakeholder alignment, and program execution across multiple network optimization streams.

You will be responsible for orchestrating cross-functional teams, managing customer relationships, driving KPI performance, handling escalations, and ensuring successful delivery of network optimization objectives. This role requires a unique combination of technical expertise, leadership, business acumen, and executive communication skills.

What you will do

• Lead and coordinate multiple network optimization streams across LTE, 5G, and legacy network technologies.
• Act as the primary customer-facing representative for operational and program-related activities.
• Drive governance forums, program reviews, and executive-level stakeholder engagement.
• Monitor and improve network performance KPIs and operational objectives.
• Manage customer escalations, risk mitigation plans, and delivery challenges.
• Align internal stakeholders and customer teams to ensure successful program execution.
• Provide strategic guidance and recommendations based on network performance analysis and optimization initiatives.
• Lead cross-functional teams without direct authority and drive collaboration toward common objectives.
• Support business growth and strengthen long-term customer relationships.
• Understanding of the Mexican telecommunications market.

The skills you bring

• 10+ years of experience in the telecommunications industry.
• Strong experience in network optimization across LTE and 5G technologies.
• Understanding of network performance management, KPIs, and optimization methodologies.
• Experience leading large-scale customer programs, strategic delivery engagements, or technical transformation initiatives.
• Strong stakeholder management and executive communication skills.
• Demonstrated ability to manage customer escalations and complex operational challenges.
• Ability to translate complex technical topics into clear business discussions for executive audiences.
• Strong negotiation, leadership, and influencing skills.
• Experience working in multi-vendor telecommunications environments.
• Fluent English and Spanish.
• Experience managing complex customer relationships and executive stakeholder engagement.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Mexico (MX) || Mexico City