Production Support Engineer

HCL Technologies Limited; Región Centro; Hybrid; MXN 700,000 - 900,000; Full time

Job summary

HCL Technologies Limited is hiring for a Production Support Engineer / Site Reliability Engineer in Guadalajara (Hybrid). You will work on production support for authorization and clearing apps, leveraging ITSM processes and an SRE mindset.

Requirements include 5+ years of relevant experience, shell scripting, SQL, and tools like Splunk and Dynatrace, with a tech stack spanning Jenkins, AWS, PCF, Postgres, Oracle, Cassandra, Kafka, and CloudWatch.

Qualifications

• 5+ years of experience as Production Support Engineer or Site Reliability Engineer.
• Experience with Payment Platforms is a plus.
• Prod support focus with ITSM processes and an SRE mindset.
• Strong communication to resolve issues across teams.
• Experience with Authorization and Clearing applications is a plus.
• Basic shell scripting knowledge.
• DB skills including joins and data analysis queries.
• Splunk and Dynatrace knowledge for analysis and problem solving.
• Tech stack includes Jenkins, AWS, PCF, Postgres, Oracle, Cassandra, Kafka, CloudWatch.
• Soft skills: problem-solving and team collaboration.

Skills

Production Support

Site Reliability Engineer

Shell scripting

SQL queries

ITSM processes

Problem solving

Cross-team collaboration

Tools

Jenkins

AWS

PCF

PostgreSQL

Oracle

Cassandra

Kafka

CloudWatch

Splunk

Dynatrace

Job description

Location: Hybrid in Guadalajara, Andares

Fulltime Permanent Position with HCLTech

Experience

• 5+ years of experiences as Production Support Engineer / Site Reliability Engineer
• Exp with Payment Platforms is a plus
• The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills).
• Good Communication skills – as there is need to resolve the issues by collaborating across different teams.
• Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.
• Need basic Shell scripting knowledge
• Need DB skills (Joins and queries to analyse data)
• Need Splunk and Dynatrace knowledge - querying and graph creation for analysis and problem solving
• Tech stack in app landscape: Jenkins, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch

Soft Skills:

• Strong problem-solving and team collaboration

We offer:

• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code