Production Planner and Customer Service

CVG Sprague Devices, LLC; Saltillo; On-site; MXN 350,000 - 600,000; Full time

Job summary

CVG Sprague Devices, LLC is seeking an Industrial Engineer/Production Planner to manage demand, production scheduling, and warranty/Aftermarket support. You will oversee service parts planning, inventory control, and fulfillment while ensuring compliance with the production plan and customer commitments.

You will collaborate with Planning, Shipping, Finance, and Program Management to balance capacity, materials, and staffing, and you will participate in Kaizen, 5S, and visual management

Qualifications

• Bachelor's degree or equivalent in Industrial Engineering, Business Administration, or related field.
• 5 years in a similar position.
• Strong negotiation skills.
• Inventory management and control.
• Knowledge of JIT.
• Purchasing and customer service practices.
• Experience managing service parts/Aftermarket (long life cycles, low volumes, high SKU variety).
• Knowledge of plastic injection molding and thermoforming processes (cycles, tonnage, mold changes).
• Experience in production scheduling based on machine capacity (scheduling/sequencing).
• Capacity balancing.

Responsibilities

• Load customer demand from EDI, email, or PDFs into the system and monitor significant demand changes.
• Attend customer calls and provide shipment-related documents and information.
• Manage service parts/Aftermarket demand receipt, scheduling, inventory control, and fulfillment coordination.
• Escalate risks with information for decision-making and document penalties (increases, cancellations, delays).
• Ensure production scheduling covers raw materials, subassemblies, and finished products; confirm material availability with Planning.
• Monitor daily adherence to the production schedule and coordinate corrective actions for deviations.
• Manage manufacturing orders (creation, closure, cancellation) and coordinate with Finance, Program Manager, Shipping, and Planning.
• Verify production lines meet standards, targets, and monitor downtime indicators.
• Manage open orders, delivery times, and communicate shipment status; notify customers of delays.
• Maintain finished goods inventory, forecast parts usage, and ensure availability of machines, materials, and personnel.
• Participate in physical inventories, stock reconciliations, safety/quality/audit policies, and Kaizen/5S/training activities.

Skills

Negotiation

Inventory control

JIT

Purchasing

Customer service

Service parts

Plastic molding

Thermoforming

Production scheduling

Capacity balancing

Education

Industrial Engineering

Tools

MS Office

MRP / ERP

Advanced Excel

Job description

This position plays a key role in supporting the Materials and Operations Department by managing production scheduling, service parts/Aftermarket administration, and customer service, applying supply chain principles and process improvement. The Production Planner and Customer Service must be able to perform root cause analysis, articulate findings, and create and implement solutions that ensure compliance with the production plan and customer commitments.

Demand Management and Customer Service

• Receive customer demand via EDI, email, or PDF/TXT files and load demand into the system.
• Analyze significant demand changes (±15%) and coordinate actions with the customer and planning.
• Attend customer conference calls, calls, and emails.
• Provide shipment-related documents and information.
• Manage service parts or Aftermarket (AFT): demand receipt and scheduling, inventory control, and coordination of fulfillment to ensure supply to spare parts customers.
• Escalate relevant risks with sufficient information for decision-making.
• Document and dispute penalties with proper support (increases, cancellations, delays, etc.).

Production Planning and Control

• Ensure production scheduling based on coverage of raw material, subassemblies, and finished product.
• Confirm material availability with Planning in response to demand increases.
• Monitor daily adherence to the production schedule.
• Coordinate corrective actions in response to deviations in plan compliance.
• Manage manufacturing orders (creation, closing, and cancellation).
• Coordinate with internal areas: Finance, Program Manager, Shipping, and Planning.

Operational Production Supervision

• Verify that production lines operate according to established standards and cycles.
• Ensure production targets (volume) are met.
• Monitor key downtime indicators.

Logistics and Shipping

• Manage open orders and delivery times.
• Comply with shipping windows defined by customers.
• Communicate internally about schedules, transportation, and shipment status.
• Notify the customer in the event of logistics delays.

Inventory and Resources

• Keep finished product inventories under control.
• Control parts usage, forecasting, and inventories based on production needs.
• Manage availability of machines, materials, and personnel.
• Participate in physical inventories and stock reconciliations.
• Comply with safety, quality, and audit policies (IATF, LPA).
• Document corrective actions in response to shipping or production failures.
• Participate in improvement activities such as Kaizen, 5S, visual management, etc.
• Collaborate in training sessions, recurring meetings, and town halls.

Education/Experience/Skills

• Industrial Engineer, Bachelor's Degree in Business Administration , or related field.
• 5 years in a similar position.
• Strong negotiation skills.
• Inventory management and control.
• Knowledge of JIT.
• Purchasing and customer service practices.
• Experience managing service parts or Aftermarket (long life cycles, low volumes, high SKU variety).
• Knowledge of plastic injection molding and thermoforming processes (cycles, tonnage, mold changes).
• Experience in production scheduling based on machine capacity (scheduling/sequencing).
• Capacity balancing.

Language Skills

• English 90%

Mathematical Skills

• Numerical comprehension and interpretation.
• Analytical.

Reasoning Ability

• Problem-solving ability.

Computer Skills

• MS Office
• MRP / ERP
• Advanced Excel

Authority Level: Upper-middle management

The primary purpose of this job description is to summarize the key/essential duties. Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.