Product Operations Manager(A138492)

Duxi Finanzas; México; On-site; MXN 480,000 - 800,000; Full time

Job summary

Duxi Finanzas is seeking a Product Operations professional in Mexico City to drive user lifecycle strategies and oversee daily product operations. You will coordinate with product teams and local teams to test and optimize features while ensuring regulatory compliance.

You will monitor metrics, analyze data with Excel/SQL/Tableau, and report insights to improve CAC, retention, and LTV. Strong communication with regional HQ is essential.

Qualifications

• 3+ years in fintech product operations with credit/BNPL and lifecycle management.
• Deep understanding of credit user behavior, market dynamics and regulations.
• Strong organizational and communication skills; PM tools helpful.
• Bachelor’s degree in Business, Marketing, Finance or related field (master’s a plus).
• Languages: Spanish and English; Chinese preferred.

Responsibilities

• Develop localized acquisition/activation/retention/monetization strategies for Mexico.
• Monitor product performance, resolve issues, collect feedback, test features.
• Track metrics (CAC, conversion, retention, LTV, default rate) and report insights.
• Ensure compliance with Mexican regulations; coordinate with risk teams.
• Collaborate with local sales/marketing/partners and HQ on market insights.

Skills

User lifecycle management

Data analysis

Cross-team collaboration

Project management

Education

Bachelor’s degree in Business/Marketing/Finance

Tools

Excel/SQL/Tableau

Job description

1. User Lifecycle Management: Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.

2. Product Operations: Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.

3. Data & Performance: Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.

4. Compliance & Risk: Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.

5. Cross-Team Collaboration: Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.

1. 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.

2. Knowledge: Deep understanding of credit user behavior, market dynamics, and fintech regulations.

3. Strong organizational and communication skills. Experience with project management tools is helpful.

5. Education: Bachelor’s degree in Business, Marketing, Finance, or related fields (master’s a plus).

6. Language: Spanish, English, preferably Chinese.