Product Manager, Customer Support API Platform

HP; Tlaquepaque; Presencial; MXN 900.000 - 1.100.000; Tempo integral

Resumo da vaga

HP is seeking a Product Leader to own the Customer Support API Platform, shaping vision, strategy, and a scalable roadmap that connects customer support experiences, applications, partners, and AI-powered services worldwide.

You will partner with engineering to deliver secure, reliable platform services, drive API adoption, set governance standards, and enable AI-driven experiences across the ecosystem.

Qualificações

• 8+ years in Product Management, Platform Management, Software Engineering, or related tech roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsabilidades

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

Conhecimentos

Product management & platform mgmt

APIs & developer products

API design

Cloud platforms

Microservices

Integration patterns

Roadmap planning

Stakeholder management

Agile & cross-functional teams

Ferramentas

APIs

Integration platforms

Developer-facing products

Descrição da vaga

Description

As Product Manager for the Customer Support API Platform, you will define the vision, strategy, and roadmap for the APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide.

What You'll Do

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

What You'll Bring

• 8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Who You Are

• A strategic product leader passionate about building platforms that scale.
• A technologist who understands APIs, integrations, cloud services, and AI-enabled ecosystems.
• A customer-centric thinker focused on adoption, usability, and business outcomes.
• A collaborative leader who drives results through influence and partnership.
• A continuous learner who embraces innovation and emerging technologies.

The Impact You'll Have

You will shape the integration backbone of customer support, enabling teams to build faster, innovate confidently, and deliver seamless customer experiences at global scale.

Why Join Us

• Own a strategic platform that powers global customer support transformation.
• Drive the intersection of APIs, AI, automation, and customer experience.
• Influence technology strategy and product direction across the enterprise.
• Work with talented teams solving complex challenges at scale.
• Make a measurable impact on customer, developer, and business outcomes.

Job

Software

Schedule

Full time

Shift

No shift premium (Spain)

Travel

No

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"