Platform Product Manager, Customer Support APIs

HP; Tlaquepaque; On-site; MXN 900,000 - 1,100,000; Full time

Job summary

HP is seeking a Product Leader to own the Customer Support API Platform, shaping vision, strategy, and a scalable roadmap that connects customer support experiences, applications, partners, and AI-powered services worldwide.

You will partner with engineering to deliver secure, reliable platform services, drive API adoption, set governance standards, and enable AI-driven experiences across the ecosystem.

Qualifications

• 8+ years in Product Management, Platform Management, Software Engineering, or related tech roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsibilities

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value, customer needs, and technology strategy.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to continuously improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

Skills

Product management & platform mgmt

APIs & developer products

API design

Cloud platforms

Microservices

Integration patterns

Roadmap planning

Stakeholder management

Agile & cross-functional teams

Tools

APIs

Integration platforms

Developer-facing products

Job description

HP is seeking a Product Leader to own the Customer Support API Platform, shaping vision, strategy, and a scalable roadmap that connects customer support experiences, applications, partners, and AI-powered services worldwide.

You will partner with engineering to deliver secure, reliable platform services, drive API adoption, set governance standards, and enable AI-driven experiences across the ecosystem.