Product Catalog Analyst

Corning Incorporated; Monterrey; Presencial; MXN 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits above law

Growth opportunities

Equal opportunity employer

Descripción de la vacante

Corning is seeking a Product Catalog and Playbook Analyst to manage the documentation, organization, and maintenance of AI Enablement offerings. You will ensure stakeholders can understand products, use cases, and adoption steps.

You will maintain catalogs in Gitlab and SharePoint, develop playbooks, templates, and guidance materials, and partner with product and business teams to keep content current and usable across channels.

Formación

• Bachelor's degree required.
• 5+ years of experience in documentation, knowledge management, internal enablement, content operations, or related work.
• Experience with Gitlab, Copilot Studio, Agent Management.
• Ability to translate complex concepts into practical, user-friendly materials.
• Fluent English.

Responsabilidades

• Maintain catalog of AI Enablement products, services, tools, and resources in Gitlab and SharePoint.
• Document offerings with clear format: use cases, audiences, access pathways.
• Develop and update playbooks, job aids, templates, and guidance materials.
• Organize information for usability and findability across materials.
• Collaborate with product, program, and business stakeholders to keep content current.

Conocimientos

Technical writing

Documentation

Content operations

Gitlab

Copilot Studio

Agent management

English fluency

Educación

Bachelor's degree

Herramientas

Gitlab

Copilot Studio

Descripción del empleo

Product Catalog Analyst

Location: Obispado, NLE, MX, 64060

Company: Corning

Are you looking to enhance your career in a fast-paced environment and be part of an energetic team?

What is your role?

As Product Catalog and Playbook Analyst you will manage and support the automation and agents that manage the documentation, organization, and maintenance of AI Enablement offerings and guidance materials. This role helps ensure stakeholders can easily understand available products and services, appropriate use cases, and how to adopt and apply them effectively.

What will you do?

• Maintain the catalog of AI Enablement products, services, tools, and resources using repositories in Gitlab and Sharepoint.

• Document offerings in a clear and consistent format, including use cases, intended audiences, and access pathways.

• Develop and update playbooks, job aids, templates, and supporting guidance materials.

• Organize information to improve usability, findability, and consistency across materials.

• Partner with product, program, and business stakeholders to keep content current and aligned with evolving needs.

• Gather feedback on content effectiveness and recommend improvements.

• Support launch and adoption activities through documentation and enablement content.

• Help standardize content management practices, templates, and documentation conventions.

What do you need to have?

• Bachelors degree.

• 5+ years of experience in documentation, knowledge management, internal enablement, content operations, or related work

• Experience with Gitlab, CoPilot Studio, Agent Management

• Ability to translate complex concepts into practical, user-friendly materials

• Fluent English

What we offer?

• Great benefits above law

• Growing environment that supports learning

• Equal opportunity employee

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at