Process Improvement Coordinator

Legal Management Group; Región Centro; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Farahi Law Firm is seeking a highly analytical Process Improvement Coordinator to lead operational excellence across the organization. You will identify inefficiencies, design scalable workflows, and create SOPs to boost productivity and quality.

You will partner with leadership to develop KPIs, build dashboards, and drive data-driven decisions that optimize performance in a fast-growing, client-focused firm.

Formación

• 3–5 years of experience in Process Improvement, Operations or Business Analysis.
• Experience leading cross-functional process improvement initiatives.
• Experience developing metrics, dashboards and reporting.

Responsabilidades

• Evaluate processes to identify inefficiencies and bottlenecks.
• Design and refine scalable workflows and SOPs.
• Develop dashboards and KPIs to monitor performance.
• Lead cross-functional improvement initiatives from planning to implementation.
• Collaborate with technology teams to automate workflows.

Conocimientos

Analytical thinking

Problem solving

Organizational skills

Project management

Stakeholder influence

Communication skills

Herramientas

Excel

Power BI

Tableau

Looker Studio

Zapier

Make

Power Automate

Visio

Lucidchart

Miro

Descripción del empleo

Position Overview

Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. We are seeking a highly analytical and results-driven Process Improvement Coordinator to lead operational excellence initiatives across our organization. In this role, you will identify inefficiencies, analyze business processes, implement scalable solutions, and use data to drive continuous improvement.

This is an opportunity for someone who enjoys solving complex operational challenges, optimizing workflows, and building systems that improve productivity, quality, and performance. You will partner with leadership and cross-functional teams to standardize processes, develop performance metrics, and create a culture of continuous improvement.

Key Responsibilities

Process Optimization

• Evaluate existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.

• Design, implement, and continuously refine scalable workflows that improve operational efficiency.

• Develop and maintain Standard Operating Procedures (SOPs), process maps, and documentation.

• Lead cross-functional process improvement initiatives from planning through implementation.

Data Analysis & Performance Management

• Analyze operational data to identify trends, performance gaps, and improvement opportunities.

• Develop dashboards and reports that provide leadership with actionable business insights.

• Define, monitor, and report on key performance indicators (KPIs) to measure operational effectiveness.

• Present data-driven recommendations that support strategic decision-making.

Operational Excellence

• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

• Establish best practices and standardized processes across departments.

• Measure the effectiveness of process improvements and recommend ongoing enhancements.

• Promote a culture of accountability, efficiency, and continuous improvement.

Systems & Automation

• Identify opportunities to automate manual processes using workflow automation tools.

• Collaborate with technology teams to implement system enhancements and improve operational workflows.

• Ensure data accuracy, system integrity, and effective utilization of business applications.

• Support implementation of new technologies that improve operational performance.

Cross-Functional Collaboration

• Partner with department leaders to understand operational challenges and develop practical solutions.

• Facilitate workshops and meetings to gather process requirements and drive alignment.

• Train employees on new processes, procedures, and operational best practices.

• Serve as a trusted advisor on process improvement and operational strategy.

Requirements & Qualifications

Experience

• 3–5 years of experience in Process Improvement, Business Operations, Continuous Improvement, Project Management, Operations Management, or Business Analysis.

• Demonstrated success leading cross-functional process improvement initiatives.

• Experience developing operational metrics, dashboards, and reporting.

Technical Skills

• Advanced proficiency in Microsoft Excel or Google Sheets, including Pivot Tables, Power Query, and advanced formulas.

• Experience with business intelligence tools such as Power BI, Tableau, or Looker Studio.

• Familiarity with workflow automation platforms such as Zapier, Make, Microsoft Power Automate, or similar tools.

• Experience with process mapping tools such as Visio, Lucidchart, or Miro is preferred.

Preferred Qualifications

• Experience implementing Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.

• Project management experience (PMP or similar certification is a plus).

• Experience working in professional services, healthcare, legal, financial services, or other process-driven industries.

Skills & Competencies

• Strong analytical and critical thinking skills.

• Excellent problem-solving and decision-making abilities.

• Exceptional organizational and project management skills.

• Ability to influence stakeholders and drive organizational change.

• Strong written and verbal communication skills.

• Self-motivated, proactive, and highly detail-oriented.