Prepayment Operations Supervisor, Hybrid Cancun

HBX Group; Cancún; Presencial; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

HBX Group is seeking a Prepayment Operations Supervisor to ensure service excellence, operational stability, and strong control execution within our Digital Prepay operating model. You will lead a Cancun-based team and work closely with Finance, Commercial, and OTC to deliver reliable service across markets.

The role focuses on overseeing prepayment collections and reconciliations, issue resolution, and continuous improvement, while supporting key transformation initiatives and maintaining

Formación

• Bachelor’s degree in Finance or related field.
• Experience in Order-to-Cash, Prepayments, or Finance Operations.
• Previous people leadership is required.
• Experience in shared services or multinational environments.
• Advanced English communication skills.

Responsabilidades

• Oversee prepayment collections, reconciliations, issue resolution, and operational activities.
• Monitor service levels and ensure delivery meets expectations.
• Drive continuous process improvement initiatives.
• Lead and develop a Cancun-based team.
• Coordinate workload allocation and performance monitoring.
• Collaborate with Finance, Commercial, and OTC teams.
• Provide operational insights to improve performance.

Conocimientos

Order-to-Cash

Prepayments

Supervisory experience

Analytical skills

Stakeholder management

Process governance

Continuous improvement

Multi-region experience

Educación

Bachelor's degree in Finance or related field

Herramientas

ERP systems

SAP

BRIM

Excel

Reporting tools

Descripción del empleo

As a Prepayment Operations Supervisor, you will ensuring service excellence, operational stability, and strong control execution within our Digital Prepay operating model.

This role combines team leadership, operational ownership, and stakeholder management. You will oversee prepayment collections, reconciliations, issue resolution, and service delivery activities while driving continuous improvement and supporting key transformation initiatives. Working closely with Finance, Commercial, and OTC stakeholders, you will play a critical role in maintaining service quality and supporting the evolution of our global operating model.

Job Responsibilities

Operational Leadership & Service Delivery

• Oversee prepayment collections, reconciliations, issue resolution, and operational activities.
• Monitor service levels and ensure delivery performance meets business expectations.
• Drive operational stability and continuous process improvement initiatives.

Reconciliation, Controls & Quality Management

• Ensure accurate and timely reconciliation management across supported markets.
• Monitor open items, incidents, escalations, and backlog performance.
• Strengthen operational controls through root cause analysis and corrective action plans.
• Maintain high standards of service quality, documentation, and compliance.
• Lead, coach, and develop a team of professionals based in Cancun.
• Manage workload allocation, prioritization, and performance monitoring.
• Foster a culture of accountability, customer focus, and continuous improvement.
• Support team development and operational readiness during periods of change.

Cross-Functional Collaboration

• Partner with Collections, Cash Application, Billing, and Customer Master Data teams to resolve operational challenges.
• Build strong relationships with Finance, Commercial, and regional stakeholders.
• Support effective escalation management and service alignment across the OTC organization.
• Provide operational insights and recommendations to improve performance.

Required Skills

• Strong end-to-end Order-to-Cash knowledge, particularly within Prepayments, Reconciliations, and Finance Operations.
• Proven experience supervising operational teams.
• Strong analytical and problem-solving capabilities.
• Excellent stakeholder management and communication skills.
• Strong control and process governance mindset.
• Ability to drive continuous improvement and operational excellence.
• Experience managing priorities across multiple regions and stakeholders.
• Ability to operate effectively in a shared-services or global delivery environment.

Required Tech Skills

• Experience working with ERP and Finance systems.
• Exposure to SAP and/or BRIM is highly desirable.
• Strong Excel and reporting capabilities.
• Experience using operational dashboards, KPIs, and service performance metrics.
• Knowledge of reconciliation and finance operations reporting tools is advantageous.

Qualifications & Experience

• Bachelor's degree in Finance, Business Administration, Operations, Accounting, or a related field (Desirable).
• Experience in Order-to-Cash, Prepayments, Collections, Reconciliations, or Finance Operations.
• Previous people leadership or supervisory experience is a must.
• Experience in shared services, global business services, or multinational environments.
• Experience supporting process transitions, transformations, or operating model changes.
• Advanced English communication skills.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.