Platform PM: Customer Support API & AI

Hewlett Packard Enterprise; Tlaquepaque; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking a Product Manager for the Customer Support API Platform to define the vision, strategy, and roadmap for APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide.

You will collaborate with engineering, architecture, and operations teams to deliver secure, scalable platform services, drive API adoption, and measure success.

Formación

• 8+ years of experience in Product Management, Platform Management, Software Engineering, or related tech roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and deliver outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsabilidades

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value and customer needs.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities.

Conocimientos

API design

Cloud platforms

Microservices

Agile methodology

Stakeholder management

Cross-functional leadership

Strategy to roadmap

Influence and communication

Descripción del empleo

Hewlett Packard Enterprise in Mexico is seeking a Product Manager for the Customer Support API Platform to define the vision, strategy, and roadmap for APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide.

You will collaborate with engineering, architecture, and operations teams to deliver secure, scalable platform services, drive API adoption, and measure success.