People Operations Team Coordinator

Maersk; Estado de México; Hybrid; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Global opportunities

Diversity and inclusion focus

Job summary

Maersk is hiring a Senior HR Operations Leader to guide a high-performing team of People Advisors across the Americas. You will oversee daily HR services, ensure compliance, and resolve employee and manager inquiries with a focus on customer experience.

You will partner with HR leaders to deliver seamless employee experiences, drive continuous improvements, and support onboarding, performance management, and lifecycle processes. Travel to Cuautitlán for initiatives will be required.

Qualifications

• 5+ years in HR Operations, Shared Services, or People Operations.
• Experience leading and developing teams in multinational, matrix organizations.
• Fluent English communication with global stakeholders.
• Willingness to travel to Cuautitlán for onboarding and People Operations priorities.

Responsibilities

• Lead, coach, and develop a high-performing team of People Advisors across the Americas.
• Oversee daily People Operations activities, ensuring service excellence and timely resolution of inquiries.
• Partner with People Partners, business leaders, and HR stakeholders to deliver seamless employee experiences.
• Drive continuous improvement through process optimization, automation, and data-driven decisions.
• Support the full employee lifecycle, including onboarding, performance management, and offboarding.

Skills

Fluent English

Leadership

People management

Analytical thinking

Tools

Workday

Job description

We have a vision bigger than the ocean: to be a true integrator of container logistics by connecting and simplifying our customers’ supply chains. We rely on our people to make it happen.

We’re taking a major step on this journey, carrying out a vital mission: supporting our employees so they can better support our customers.

What We Offer

• Exciting career opportunities with international reach to further expand your experience through our award-winning talent development initiatives focused on diversity.
• An energizing environment focused on innovation, designed to keep you motivated.
• A talented, genuinely diverse team guided by values that inspire passion and mutual support.
• A culture of equity, mutual respect, accountability, and care for our business and customers.
• A competitive compensation and benefits package for full-time employees.
• Globally recognized talent policies, consistently investing in personal and professional development.

We value the diversity of our talent and always strive to hire the best person for the job. We’re proud of this and see it as a genuine source of strength for building high-performing teams. If you're interested in this position and want to build a career with us, we invite you to join our team!

Key responsibilities

• Lead, coach, and develop a high-performing team of People Advisors across the Americas, fostering an inclusive and collaborative culture.
• Oversee daily People Operations activities, ensuring service excellence, process compliance, and timely resolution of employee and manager inquiries.
• Partner with People Partners, business leaders, and HR stakeholders to deliver seamless employee experiences and resolve complex HR matters.
• Drive continuous improvement through process optimization, automation, self-service adoption, and data-driven decision making.
• Support the full employee lifecycle, including onboarding, performance management, job changes, employee relations, and offboarding, while championing a customer-centric approach.
  

What we are looking for

• 5+ years of experience in HR Operations, Shared Services, or People Operations, with 2+ years leading and developing teams.
• Strong knowledge of HR processes across the employee lifecycle, preferably within logistics, warehousing, transportation, or other operational environments.
• Experience working in multinational, matrix organizations and familiarity with Workday or similar HR systems.
• Fluent English communication skills (written and verbal) are required, with the ability to collaborate effectively with global stakeholders.
• Excellent leadership, stakeholder management, communication, and coaching skills, with a strong focus on employee and customer experience.
• Analytical, results-oriented, and adaptable professional with expertise in continuous improvement, change management, planning, and problem solving.
• Availability to travel and regularly visit warehouses and depots in Cuautitlán to support pre-onboarding activities, workforce initiatives, onboarding programs, and other People Operations priorities.

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers’ supply chains.

As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: -- https://www.maersk.com

We are committed to equal employment opportunities and provide reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.