People Operations Associate (Centralized Operations)

Stripe; Ciudad de México; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

Stripe seeks a People Operations Associate in Mexico City to process People transactions, maintain data accuracy, and support internal Stripe teams worldwide. You’ll respond to inquiries, manage employment verifications, and collaborate with multiple teams to ensure a reliable, compliant experience across the organization.

Ideal candidates will have 2–4 years in People Operations, strong English and Spanish communication, and experience with high-volume transactions and case management.

Formación

• 2-4 years of experience in People Operations, Shared Services, Human Resources Information Systems, or related field.
• Strong written and verbal communication in English and Spanish, with experience supporting users and partnering across teams or regions.
• Experience processing high-volume People transactions or operational requests accurately within service levels.
• Experience across core People processes: hiring, worker data changes, organizational changes, employment verification, or offboarding.
• Experience managing cases through a ticketing or case-management system; Salesforce experience preferred.
• Experience applying policies, SOPs, and controls while using judgment in ambiguous situations.
• Experience handling sensitive People data with discretion and following privacy/data-handling requirements.
• Familiarity with People systems; Workday experience preferred.

Responsabilidades

• Process People transactions accurately across the worker lifecycle, including hiring, changes, costs, teams, and locations.
• Respond to inquiries with clear, accurate information and escalate complex cases as needed.
• Maintain data integrity through careful data entry, audits, and issue resolution.
• Support employment verification requests, candidate documentation, and background checks.
• Follow SOPs and apply sound judgment in ambiguous cases while protecting sensitive information.
• Collaborate with Specialized Operations, People Systems, and other teams to ensure a consistent experience.
• Identify recurring issues and suggest practical improvements to workflows and documentation.
• Demonstrate AI fluency by using approved AI/automation tools, while verifying outputs and protecting data.

Descripción del empleo

What you'll do

The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. Stripe’s Global People Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People function. We work with many different teams at Stripe. We are nimble and flexible individuals who can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but by the collective work of the entire team.

As a People Operations Associate in Mexico City, you’ll be part of the new Centralized Operations team within the Global People Operations organization. You’ll process People transactions, respond to inquiries, maintain accurate People data, and work with teams across Stripe to provide timely and reliable support to Stripes worldwide.

Responsibilities

• Process People transactions accurately and on time across the worker lifecycle, including hiring, manager, cost center, team, and location changes.
• Respond to inquiries with clear, accurate, and timely information, escalating complex cases to the appropriate specialist.
• Maintain the accuracy and integrity of People data through careful data entry, audits, and issue resolution.
• Support employment verification requests, candidate documentation, background checks, and other core operational processes.
• Follow standard operating procedures while applying sound judgment to ambiguous cases and protecting sensitive information.
• Partner with Specialized Operations, People Systems, and other teams to resolve issues and provide a consistent experience for Stripes.
• Identify recurring issues and suggest practical improvements to workflows, documentation, and team practices.
• Demonstrate AI fluency by using approved AI and automation tools to support research, analysis, and operational efficiency, while verifying outputs, protecting sensitive data, and applying human judgment.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2-4 years of experience in People Operations, Shared Services, Human Resources Information Systems, or a related field.
• Strong written and verbal communication skills in both English and Spanish, including experience supporting users and collaborating with partners across teams or regions.
• Experience processing high-volume People transactions or operational requests accurately and within defined service levels.
• Experience working across core People processes, such as hiring, worker data changes, organizational changes, employment verification, or offboarding.
• Experience managing cases or inquiries through a ticketing or case-management system, including escalating issues to the appropriate team. Experience with Salesforce is preferred.
• Experience applying company policies, standard operating procedures, and controls to operational work while using judgment in ambiguous situations.
• Experience handling sensitive People data with discretion and following established privacy and data-handling requirements.
• Familiarity with People systems or comparable enterprise platforms. Experience with Workday is preferred.

Preferred qualifications

• A creative and process-oriented mindset, with an interest in improving workflows and the candidate experience
• Experience partnering with internal stakeholders in a collaborative, service-oriented environment

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Company

Stripe

Team

People Functions

Office location

Mexico City

Employment type

Full time