People-First CS Team Manager — Coach & Grow 20 Agents

Amazon; Colima; Híbrido; MXN 379.000 - 515.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Customer Service Team Manager in Bogota to lead and support a team of 20 associates. You will coach, develop, manage performance, and engagement, ensuring world-class service by removing barriers and aligning with Amazon Tenets.

You will use data to identify coaching opportunities, own scheduling and payroll, and role model the Amazon mission in every customer contact. Strong leadership and English fluency are essential.

Formación

• Experience demonstrating leadership and people management in Customer Service or customer facing roles.
• Speak, write, and read fluently in English.

Responsabilidades

• Lead and support a team of 20 Customer Service Associates.
• Coach and develop associates, manage performance and engagement.
• Oversee scheduling and payroll for the team; remove barriers to excellent service.
• Role model world class service and communicate Amazon mission and Tenets.

Conocimientos

Leadership

English fluency

Excel

Herramientas

Microsoft Office

Descripción del empleo

Amazon is seeking a Customer Service Team Manager in Bogota to lead and support a team of 20 associates. You will coach, develop, manage performance, and engagement, ensuring world-class service by removing barriers and aligning with Amazon Tenets.

You will use data to identify coaching opportunities, own scheduling and payroll, and role model the Amazon mission in every customer contact. Strong leadership and English fluency are essential.