Payroll Services Specialist

Johnson Controls; San Pedro Garza García; Presencial; MXN 400,000 - 500,000; Jornada completa

Descripción de la vacante

A global technology services company in San Pedro Garza García seeks a Payroll Services Specialist to manage payroll services in Mexico and support operations in North America. The ideal candidate will have a Bachelor's degree, relevant experience, and strong communication skills in English. This role also involves collaborating with HR and improving service delivery while ensuring compliance with regulations.

Formación

• 2 years of experience in payroll services or HR operations.
• Knowledge of payroll processes and compliance in Mexico, U.S., and Canada.
• Desirable experience in Artificial Intelligence appliances.

Responsabilidades

• Administer employee payroll services in Mexico.
• Collaborate with HR Advisors to improve service delivery.
• Support payroll operations in U.S. and Canada.

Conocimientos

Microsoft Office

Excel proficiency

Customer service communication

Mathematical skills

Organizational skills

Problem-solving

Advanced English

Educación

Bachelor’s degree in business or human resources

Descripción del empleo

The Payroll Services Specialist is responsible for delivering high-quality payroll services across North America, with a strong focus on employee experience and compliance. This role manages employee-facing processes in Mexico, including payroll portals and benefits, while supporting payroll operations in the U.S. and Canada for Direct Deposit, Tax Elections, Time & Attendance systems, and union reporting. The specialist also contributes to process improvement initiatives, innovation projects, and the integration of new technologies, including AI, to enhance efficiency and service quality.

Key Responsibilities

• Administer employee payroll services in Mexico, including management of payroll receipt portals and meal voucher processes.
• Collaborate with HR Advisors to improve service delivery for employees.
• Ensure precise and timely processing of payroll benefits and employee requests.
• Support payroll operations for the U.S. and Canada, including Direct Deposit setup, Tax Elections (federal and state), and union reporting requirements.
• Utilize Time & Attendance systems (NxGen, Kronos) to maintain accurate data for payroll processing.
• Prepare and distribute regional payroll reports and analytics for North America.
• Conduct SOX Audit procedures for North America.
• Maintain thorough documentation for compliance and auditing.
• Offer guidance to employees and internal stakeholders, ensuring Service Level Agreement adherence and consistent service quality.
• Identify operational gaps and suggest process improvements to support employee experience and efficiency.
• Participate in regional projects such as system upgrades, automation initiatives, and AI-based solutions.
• Coordinate with HR, Finance, and other corporate teams to ensure regulatory alignment and compliance.
• Provide support for additional payroll-related projects and programs as required.

Position Requirements

• Bachelor’s degree in business or human resources related.
• 2 years of experience in payroll services or HR operations, preferably in a regional or multi-country scope.
• Specialized Knowledge: Knowledge of payroll processes and compliance requirements in Mexico, U.S., and Canada.
• Skills: Knowledge of Microsoft Office and proficient usage of Microsoft Excel. Desirable experience in Artificial Intelligence appliances. Strong customer service communication and mathematical skills, capable of understanding and creating formulas in Excel.
• Good organizational skills. Proven ability to work with a high degree of accuracy and attention to detail. Ability to communicate mistakes openly and timely, maintaining ownership on the issue resolution and prevention. Capable of working with others in a professional and approachable manner. Maturity to accept changes in overall process, as per the organization needs.
• Languages: Advanced English for business communication (written and verbal).

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion