Patient Care & Pharmacy Support Specialist

externallincarecareers; Veracruz; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

externallincarecareers seeks a customer service associate to handle inbound and outbound calls, answer questions, resolve problems, and identify ongoing needs while supporting physician-directed care. You will document calls, enter orders, verify demographics, read orders, and communicate clearly with coworkers and patients.

A high school diploma or GED and basic computer entry are required; some related training or experience is a plus.

Formación

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsabilidades

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Educates customers about products/services.
• Documents calls in the computerized record system.
• Enters orders in the system.
• Verifies/upates demographic information.

Conocimientos

Customer communication

Documentation

Clear communication

Team training

Numerical calculation

Educación

High School Diploma or GED

Herramientas

Computer entry

Descripción del empleo

externallincarecareers seeks a customer service associate to handle inbound and outbound calls, answer questions, resolve problems, and identify ongoing needs while supporting physician-directed care. You will document calls, enter orders, verify demographics, read orders, and communicate clearly with coworkers and patients.

A high school diploma or GED and basic computer entry are required; some related training or experience is a plus.