Customer Service Rep

externallincarecareers; Veracruz; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

externallincarecareers seeks a customer service associate to handle inbound and outbound calls, answer questions, resolve problems, and identify ongoing needs while supporting physician-directed care. You will document calls, enter orders, verify demographics, read orders, and communicate clearly with coworkers and patients.

A high school diploma or GED and basic computer entry are required; some related training or experience is a plus.

Formación

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsabilidades

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Educates customers about products/services.
• Documents calls in the computerized record system.
• Enters orders in the system.
• Verifies/upates demographic information.

Conocimientos

Customer communication

Documentation

Clear communication

Team training

Numerical calculation

Educación

High School Diploma or GED

Herramientas

Computer entry

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.