Partner Account Manager, GSI

Creatio; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Creatio, a global CRM & workflow platform provider, seeks a Partner Account Manager based in Mexico City. You will build and manage strategic partnerships with Corporate and Enterprise partners, drive growth through existing relationships, and own renewal cycles.

The role requires 5–7+ years in SaaS, strong relationship skills, and fluent English. You’ll collaborate with sales teams to accelerate partner-led deals, conduct quarterly business reviews, and identify upsell opportunities while

Qualifications

• 5-7+ years of experience in a software/SaaS B2B environment with a proven quota over-achievement.
• Experience in managing partners' accounts.
• Excellent interpersonal skills and a strong partner network in the region.
• Driven, highly motivated, and passionate about sales.
• Fluent in English—verbal and written; CRM/BPM experience.
• Proficient in MS Office, especially Excel and PowerPoint.

Responsibilities

• Develop and manage strategic partnerships, acting as trusted advisor for Corporate/Enterprise partners.
• Drive growth through existing partners and identify upsell opportunities.
• Manage renewals of annual partnerships and conduct quarterly business reviews.
• Collaborate with sales to align on strategy and accelerate partner-led deals.
• Identify and onboard new partners, maintaining a strong regional pipeline.

Skills

Partner account management

Relationship building

Sales driven

Fluent in English

CRM/BPM understanding

MS Excel / PowerPoint

Tools

CRM platforms

BPM applications

Microsoft Office

Job description

Creatio is a global vendor ofan agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as aLeader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We are seeking a passionate, proactive, and results-driven Partner Account Manager who is excited to contribute to a fast-growing and innovative company. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.

You should be a strong team player with excellent communication skills, eager to learn and grow, and ready to make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.

The role is based in Mexico City, Mexico.

Responsibilities:

Partnership Development

• Building strong partner relationships, serving as a trusted advisor to facilitate the growth of the partnership with Corporate and Enterprise partners, and as an important point of contact for partners’ day-to-day needs
• Using strategic thinking and relationship management to drive growth from existing partners and discover upsell opportunities
• Managing renewals of annual agreements
• Performing quarterly business reviews both onsite and remotely
• Delivering satisfied partner relationships that result in references, case studies, and renewals
• Conducting regularly scheduled partner check-in calls to determine how to maximize client satisfaction
• Lead the qualification process with the partner
• Sales strategy discussion
• Meeting confirmation and participation with a client
• Tight collaboration with the sales team for the fastest progress

Partner Acquisition

• Deep search in social media and identify/contact potential partners for new business opportunities
• Acquire new target partners and supervise the onboarding provision

Requirements:

• Minimum 5-7+ years of experience in a software/SaaS business-to-business environment with a proven track record of consistent quota over-achievement
• Experience in managing partners' accounts
• Excellent interpersonal skills and an ability to build strong relationships with partners strong personal network within the region
• Driven, highly motivated, and passionate about sales
• Professional sales training would be an advantage but not essential
• Fluent in English — both verbal and written
• Understanding of CRM and BPM applications, experience in executing business solutions
• Proficient in Microsoft Office Suite, particularly in Excel & PowerPoint

Interpersonal skills

• Strong analytical and problem-solving skills
• Exceptional organizational and communication skills — both verbal and written
• Comfort working in a fast-paced, ever-changing environment
• Successful multi-tasker with the ability to act autonomously
• Ability to identify and focus on their highest-revenue potential partners
• Understand key industry trends and dynamics
• Able to build and maintain lasting relationships with partners
• Strategic thinking
• Self-motivated, with high energy and an engaging level of enthusiasm
• High level of integrity and work ethic
• Result-driven

What you should expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our core values

We wholeheartedly believe in our values.
They guide each decision we make, serving as the path we follow to achieve our goals.

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

Passion

Strive for excellence

Grow every day