Panel Relations Coordinator I

Nielsen Holdings Plc; Región Centro; Presencial; MXN 352.000 - 516.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Major Medical Expense Insurance

9% Food Stamps

13% Savings Fund

50% Vacation Bonus

12 days vacation after first year

Descripción de la vacante

Nielsen is seeking a Customer Care Representative to conduct phone surveys and engage with respondents across the US. The role requires bilingual English/Spanish communication and a focus on meeting productivity, quality, and confidentiality standards.

The position offers a hybrid work model (3 days in office, 2 days remote) with benefits including life and major medical insurance, and vacation-related perks. Prior experience is not required, making it ideal for recent graduates seeking growth.

Formación

• High school diploma or equivalent.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required (MAX 2 years of experience, no exceptions).

Responsabilidades

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Conocimientos

Fluency in English & Spanish

Educación

High school diploma

Descripción del empleo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

Job Responsibilities:

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues

Qualifications

• High school diploma or equivalent work experience.
• Fluency in both English and Spanish (written and verbal) is essential.
• No experience required (MAX 2 years of experience , no exceptions)
  

What you can expect:

• This role follows a Hybrid Model, requiring 3 days working from the office and 2 days working remotely. Exact shift details will be discussed during the interview process.
• Workplace Computer Equipment
• 12 days of vacation after the first year
• Life Insurance
• Major Medical Expense Insurance
• 9% Food Stamps
• 13% Savings Fund
• 50% Vacation Bonus

Additional Information

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.