Order Management Analyst (Customer service)

Daikin Manufacturing México; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading air conditioning company located in San Luis Potosí seeks a Customer Service Representative to support order processing and customer queries. The ideal candidate will need a high school diploma, at least 1-2 years of customer service experience, and proficiency in systems like Oracle. Join us to be part of a high-performing team focused on customer satisfaction and operational efficiency.

Formación

• 1-2 years of customer service experience.
• Proficiency in Oracle and basic computer skills required.

Responsabilidades

• Ensure timely processing of orders.
• Communicate effectively with customers.
• Manage freight claims process.

Conocimientos

Customer service focus

Attention to detail

Problem Solving

Basic computer knowledge

Educación

High school diploma or GED

Herramientas

Oracle

Agile

Outlook

Excel

Word

Descripción del empleo

This position works in a high performing, customer-oriented team environment to support made-to-order manufactured equipment for a national network of direct sales office. Builds relationships with the sales office as well as quality, cost and delivery (QCD) operations personnel to provide end-to-end management of incoming orders.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Order Processing

• Ensures timely processing of orders.
• Following the standard order processing procedure this position will work with customized made to order equipment and a subset of products.
• Supports the standard order processing procedure while working with customized made to order equipment as well as a subset of products. Specialized equipment processing will also involve interaction with drafting, engineering and 3rd party modifiers.
• Processes change orders following the change order process and guidelines.

Customer Service

• Communicates effectively and professionally with internal and external customers.
• Fields incoming calls to deal with mitigation of delays within production, shipping and delivery of products. Also deals with short shipments, damages and product defects.
• Assures effective and efficient handling of calls and timely processing of orders.
• Acts as the primary customer contact regarding pricing, shipping and negotiation of order scheduling as well as coordinating specialized delivery requirements.
• Manages the freight claims process.
• Handles various special projects

Qualifications:

To perform this job successfully, an individual must be able to perform duties and responsibilities satisfactorily.

Minimum Qualifications include:

• One to two years customer service experience

Education/Experience:

Minimum Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Required Knowledge, Skills, and Abilities:

• Superior customer service focus
• Detailed oriented
• Problem Solving
• Proficient in the following systems:
• Oracle
• Ops
• Vision Explorer
• AHU Database
• FPA Database
• Agile
• Basic computer knowledge, Outlook, Word, Excel experience
• Basic level of applied HVAC equipment knowledge and knowledge of system flow/order processing functions.

Daikin is the world's industry leader in air conditioning with sales over 27 billion dollars, comprised of over 300 companies around the globe. Its cutting edge air conditioning products and services using environment friendly technologies are widely distributed and marketed in more than 170 countries, from residential A/C to commercial A/C market. As its global headquareter, Daikin Industries, Ltd. is continually leading air conditioning history with its business strategies & technological breakthrough in the area of environment friendly air comfort solutions. In challenging the needs of the future with new innovations using AI/IoT technologies, Daikin will continue its commitment to growth of the business and contribution to the society.