Order Admin

Mphasis; Región Centro; Presencial; MXN 25.000 - 35.000; Jornada completa

Descripción de la vacante

Mphasis is seeking candidates for a customer service role in Mexico, Jalisco. This position involves providing support for customer inquiries, processing purchase orders, and ensuring high-quality service in both Spanish and English.

Qualified candidates should have a Bachelor’s degree in finance or related fields and 2-3 years of relevant experience. The role demands strong communication skills and the ability to meet client needs effectively.

Formación

• 2-3 years of experience in customer service roles.
• Ability to handle customer inquiries effectively.
• Experience in case documentation within systems.

Responsabilidades

• Provide customer-facing services supporting order processes.
• Coordinate training and manage customer inquiries.
• Achieve key performance indicators in a timely and quality manner.

Conocimientos

Fluent communication in English and Spanish

Professional demeanor

Ability to work independently

High level of general communication

Knowledge of order management

Educación

Bachelor’s degree in finance, business, economics, industrial engineering, or equivalent

Descripción del empleo

Overview

Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer purchase order process and accurate follow‑up. Day‑to‑day support activities and transactions for Indigo and non‑Indigo areas, which could be any or all of the following examples: order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and customer disputes.

Experience

Years of experience needed: 2‑3.

Technical Skills

• Professional demeanor, initiative to work independently, and ability to accept and follow instructions.
• Fluent communication in English and Spanish.
• Work closely with internal teams to identify system requirements.
• High level of general communication.
• Able to meet client needs and offer the best solution.
• Achievement of process knowledge and ongoing education based on the implementation of transformational initiatives.
• Case documentation within assigned systems or platforms as per business requirements.
• Meeting specific schedules for coverage of assigned activities.
• Meeting regional guidelines for achieving any legal requirements related to quoting, ordering, post‑ordering, and invoicing matters.
• Following company guidance on resolving basic system connectivity issues.
• Achievement of key performance indicators as per activity assigned and as business demands in a timely manner with high quality.

Certifications Needed

Bachelor’s degree in finance, business, economics, industrial engineering, or equivalent.