Supply Chain Process Enablement Analyst (Oracle EBS)

Vertiv Group Corporation; Mexicali; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Sr. Analyst, Process Enablement – Supply Chain to provide expert support for Oracle EBS end-to-end processes. You will triage issues, clarify functional requirements, and enable users across Order Management, Sourcing, Quoting, and related modules.

The role interfaces with business process enablement and training teams, requiring strong English communication, analytical skills, and deep Oracle EBS knowledge. Travel ~10% may be involved.

Formación

• Bachelor’s degree in a related discipline and 2-4 years in Oracle EBS functional support or enablement.
• Experience handling module-specific user queries and triage.
• Exposure to Oracle EBS workflows and ERP delivery documentation.
• Strong written and verbal English; ability to document requirements for ERP teams.
• Analytical thinking with root-cause categorization and issue pattern recognition.
• Deep knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, MFG, MGT, OTL, BILL, HRMS).

Responsabilidades

• Provide structured support for supply chain processes and issue triage from triage through escalation.
• Document business requirements and assess process impacts on service processes.
• Update on solution design, fixes, and functionally resolved tickets.
• Interface with Supply Chain, Process Enablement Lead, and Training & Knowledge Coordinator.
• Escalate to ERP Second Level Support when needed and perform triage before ticket creation.
• Advise on recurring issues and knowledge gaps; reduce avoidable tickets with guidance.

Conocimientos

Oracle EBS knowledge

Issue triage

Process mapping

Communication skills

Analytical thinking

Educación

Bachelor’s degree in business/engineering/IT or related field

Herramientas

Oracle EBS modules

ServiceNow

SharePoint

Descripción del empleo

Vertiv is seeking a Sr. Analyst, Process Enablement – Supply Chain to provide expert support for Oracle EBS end-to-end processes. You will triage issues, clarify functional requirements, and enable users across Order Management, Sourcing, Quoting, and related modules.

The role interfaces with business process enablement and training teams, requiring strong English communication, analytical skills, and deep Oracle EBS knowledge. Travel ~10% may be involved.