Oracle Fusion Support Analyst

Impact Advisors Mexico; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end bonus

Paid vacation

Public holidays

Grocery vouchers

Medical insurance

Extra vacation days

Training and mentorship

Descripción de la vacante

Impact Advisors Mexico seeks an Oracle Fusion Support Analyst to provide functional support, maintenance, and optimization for Oracle Fusion HCM applications. You will collaborate with HR, Talent Acquisition, Total Rewards, Learning, Payroll, and IT to resolve issues and drive process improvements.

Ideal candidates have 3–5 years of hands-on Oracle Fusion Cloud support experience, strong English, and experience across multiple Fusion functional areas such as Core HR, Compensation, and Journeys.

Formación

• Bachelor's degree in IT/IS/Business Administration/HR/Engineering or related field preferred.
• 5–10 years experience supporting Human Capital Management or enterprise systems.
• 3–5 years hands-on Oracle Fusion Cloud support experience.
• Experience supporting several Oracle Fusion functional areas.
• Experience managing production incidents, enhancements, configurations, quarterly releases, and testing.
• Experience working with business stakeholders, technical teams, and end users.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced consulting environment.
• Advanced English proficiency and ability to communicate with U.S.-based clients and stakeholders.
• Resume submission in English is required.

Responsabilidades

• Provide functional support for Oracle Fusion applications.
• Investigate and resolve production incidents, user inquiries, configuration issues, and service requests.
• Perform root-cause analysis and implement sustainable solutions.
• Maintain system configurations and identify opportunities for process improvement.
• Support multiple functional areas, including Core Human Resources, Workforce Structures, Talent and Performance Management, Learning Cloud, Compensation, Journeys, Security.
• Collaborate with business and technical teams to understand operational needs.
• Translate business requirements into functional solutions and system enhancements.
• Advise stakeholders on Oracle functionality and leading practices.
• Support workforce management, talent, employee services, and employee experience initiatives.
• Review Oracle quarterly releases and assess impact.
• Coordinate regression and user acceptance testing.
• Develop test scripts and document testing results.
• Maintain functional documentation, process flows, configuration records, and knowledge articles.
• Communicate release changes, risks, and recommendations to stakeholders.
• Develop and maintain reports using Oracle BI and BI Publisher.
• Support workforce analytics, compliance reporting, audits, and data-validation activities.
• Investigate data discrepancies and assist users with reporting requirements.
• Support security roles, data-access controls, and segregation-of-duties requirements.

Conocimientos

Oracle Fusion

Functional support

Root-cause analysis

Reporting

Process improvement

Security roles

Stakeholder collaboration

Educación

Bachelor's degree

Herramientas

Oracle Transactional BI

BI Publisher

Data Loader

Oracle Integration Cloud

Descripción del empleo

Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Employment Type: Full-time

Salary: Competitive, based on experience

About Impact Advisors Mexico

At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to improve clinical, financial, and operational outcomes.

Our culture is people-first, inclusive, and growth-driven. We invest in our Winners through learning, collaboration, mentorship, and meaningful career opportunities. Together, we deliver solutions that make a Positive Impact in healthcare.

Your Path to a High-Impact Oracle Fusion Career

As an Oracle Fusion Support Analyst, you will provide functional support, maintenance, enhancement, and optimization for Oracle Fusion Human Capital Management applications.

You will collaborate with Human Resources, Talent Acquisition, Total Rewards, Learning, Payroll, and IT teams to resolve system issues, support business requirements, manage quarterly updates, improve reporting capabilities, and optimize processes.

What You’ll Do

Application and Functional Support

• ·Provide functional support for Oracle Fusion applications.
• ·Investigate and resolve production incidents, user inquiries, configuration issues, and service requests.
• ·Perform root-cause analysis and implement sustainable solutions.
• ·Maintain system configurations and identify opportunities for process improvement.
• ·Support multiple functional areas, including:
• oCore Human Resources
• oWorkforce Structures
• oTalent and Performance Management
• oLearning Cloud
• oCompensation
• oJourneys
• oSecurity

Experience in Core Human Resources, Oracle Recruiting Cloud, Compensation, and Journeys is especially relevant for this role.

Business Partnership

• ·Collaborate with business and technical teams to understand operational needs.
• ·Translate business requirements into functional solutions and system enhancements.
• ·Advise stakeholders on Oracle functionality and leading practices.
• ·Support workforce management, talent, employee services, and employee experience initiatives.

Releases, Testing, and Documentation

• ·Review Oracle quarterly releases and assess their potential impact.
• ·Coordinate regression and user acceptance testing.
• ·Develop test scripts and document testing results.
• ·Maintain functional documentation, process flows, configuration records, and knowledge articles.
• ·Communicate release changes, risks, and recommendations to stakeholders.

Reporting, Security, and Compliance

• ·Develop and maintain reports using Oracle Transactional Business Intelligence and BI Publisher.
• ·Support workforce analytics, compliance reporting, audits, and data-validation activities.
• ·Investigate data discrepancies and assist users with reporting requirements.
• ·Support security roles, data-access controls, and segregation-of-duties requirements.
• ·Help protect employee information and maintain compliance with applicable requirements.

Who You Are

• ·Bachelor’s degree in Information Technology, Information Systems, Business Administration, Human Resources, Engineering, or a related field is preferred.
• ·5 to 10 years of experience supporting Human Capital Management or enterprise systems.
• ·At least 3 to 5 years of hands-on Oracle Fusion Cloud support experience.
• ·Experience supporting several Oracle Fusion functional areas.
• ·Experience managing production incidents, enhancements, configurations, quarterly releases, and testing.
• ·Experience working with business stakeholders, technical teams, and end users.
• ·Strong analytical, troubleshooting, documentation, and problem-solving skills.
• ·Ability to manage multiple priorities in a fast-paced consulting environment.
• ·Advanced English proficiency and the ability to communicate effectively with U.S.-based clients and stakeholders.
• ·Resume submission in English is required.

Preferred Qualifications

• ·Oracle Fusion Cloud certification.
• ·Experience supporting global Oracle Fusion environments.
• ·Knowledge of Data Loader, Oracle Extracts, Fast Formulas, and Oracle Integration Cloud.
• ·Familiarity with REST and SOAP integrations.
• ·Experience with payroll integrations and downstream applications.
• ·Experience in consulting, managed services, or shared-services environments.

What You’ll Get

Law Benefits

• ·15 days of year-end bonus, Aguinaldo
• ·12 days of paid vacation plus vacation premium
• ·Paid public holidays

Above-the-Law Benefits

• ·MXN $4,000 in monthly grocery vouchers
• ·Major and minor medical insurance through Sofía Salud
• ·Five additional vacation days before completing your first year
• ·Paid training and continuous mentorship

Ready to Make an Impact?

If you are an experienced Oracle Fusion professional who enjoys resolving complex functional issues, collaborating with stakeholders, and improving enterprise systems, we would love to hear from you.

Join Impact Advisors Mexico and help us make a Positive Impact in healthcare.